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Batman, SIAM and Mean Time Between Ass Kickings: SITS16 Recap

It’s the London Olympia baby! Last week was the 2016 Service Desk & IT Support Show or SITS for short. SITS is a annual, free event in central London dedicated to all things tech support and ITSM related. First time this decade that #SITS16 has gone ahead without a train strike or pouring rain https://t.co/bxkMaOQ1TV — Stuart Rance (@StuartRance) June 6, 2016 #ITSM #IT #ServiceDesk pro's... 

Killer Cats, DevOps, ITSM & Star Wars – BCS CMSG 2016 Conference

It’s Covent Garden baby! The BCS Configuration Management Group held their annual conference on Tuesday. The CMSG was set up in 1995 to provide a forum for the promotion of Configuration Management as a discrete management process. The group now covers the transition areas of Change, Release and Software Asset Management, including the specialist UK SAM Networking Group. At the BCS #2016CMSG today... 

Event Listing SITS16 – The Service Desk & IT Support Show

It’s nearly time for SITS16! The Service Desk & IT Support Show is one of the biggest UK based exhibitions for IT Service Professionals, it’s also completely free to attend. The event takes place every year across two days in London. The exhibition has over 200 products and services from the leading suppliers of ITSM software, integration tools, IT training, consulting and managed services.... 

Gala Dinner 2016 – Date Announced

We are pleased to announce the date of our first Gala Dinner and ITSM Review Excellence Awards 2016 night in conjunction with The ITAM Review Excellence Awards in aid of Sebastian’s Action Trust. What: The ITSM Review Excellence Awards Where: Crowne Plaza, Reading When: 25th November 2016 The Categories ITSM Professional of the Year  [End-user ITSM professionals, Consultants, Contractors... 

IT500 Conference: DevOps – Bring IT Out Of The Shadows

I caught up with Daniel Breston ahead of tomorrow’s IT500 conference in Edinburgh to talk about his session with Helen Beal. The session will involve Daniel and Helen working with the audience to figure out what good looks like and how to develop a culture of sharing and collaboration. Delegates will take away a chart of behaviours from zero to “let’s do this”. The session will focus on how... 

IT500 Conference: Behave Yourself, Building IT Relationships

I spoke to Simone Jo Moore and Mark Smalley ahead of their session at IT500 tomorrow.  Their workshop will focus on driving the right behaviors to ensure IT and the business work together effectively. The audience will get to participate to identify and formulate behaviours between both partners so that they can collaborate and be more productive. The session will look at: How you can change behaviour What... 

Event Listing: BCS CMSG Conference 2016

The BCS Configuration Management Special Interest Group are holding their annual conference in London on the 7th of June. The theme of the conference is transitioning the future and the event will have three streams: DevOps Change Configuration & Release Management SAM  Licensing & Strategy This is the 11th conference run by the BCS CMG. The main conference objectives are to share experiences... 

Luddytime, CreatorCon & Yoda: Knowledge 16 – Day 3

CreatorCon Keynote: Enable The Service Revolution Normally by the third day of a conference, people are wandering round looking tired, lost and a bit hungover. Not so at Knowledge 16 when we rocked up to a packed auditorium for the day 3 keynote. Anticipating Fred Luddy's keynote presentation at #know16 – @TeamUltraLtd #k16advenTUre pic.twitter.com/TApTAzXgqm — Brian Broadhurst (@brianbroadhurst)... 

Justin Timberlake, Asset Disposition & Rocking IT Security; Knowledge 16 – Day 2

Day 2 of Vegas! After an amazing breakfast (cake!) it was time for the first keynote of the day. Full Keynote this morning at #know16 pic.twitter.com/92wsVHCdAz — Jen Miller (@jenmillerboston) May 18, 2016 Drive The Service Revolution – Dan McGee, Chief Operating Officer, ServiceNow Dan opened the day in style with his take on what customers want: “what matters most to our customers?... 

Smart Watches, Kangaroos & Demand Management; Knowledge 16 – Day 1

It’s Vegas baby! Knowledge is an annual event hosted by ServiceNow to share, collaborate and promote their platform. To give you an idea of the scale of this years Knowledge16 event, it has over 11,000 people registered, 160+ sponsors & partners and there are presentations on everything from Agile to password resets. More than 11,000 attendees will “Experience the Service Revolution” this...