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Enterprise Service Management Online Training

  Our 2016 ITSM Enterprise Service Management Training Programme will consist of a complimentary mix of live (and recorded) free to view monthly webinars with useful and compelling content to help ITSM Professionals propel the business case for ITSM.   Who should attend? Process Owners Process Managers Change Managers Release Managers Configuration Managers Service Desk Managers Incident... 

Webinar Module 2: Release Management – 25th February 2016

This is the 2nd module in the series of the Enterprise Service Management training course covering an introduction to Release Management. This webinar will be presented live by Vawns Murphy at 2pm GMT on 25th February 2016. If you missed the live session or enrolled late… No problem, all sessions are recorded for future playback. Learning Objectives 1. Types of Release, governance, quality gates... 

Using Lean Sigma In The Real World

Ahead of Pink 16 I caught up with Troy DuMoulin, VP for Research & Development at Pink Elephant about Lean Sigma. We’ve already chatted about Change Management but I couldn’t resist asking Troy about his planned sessions on Lean as well. Lean Sigma For those of you who are going “Lean what?” Lean Sigma is a methodology that relies on a collaborative team effort to improve performance by... 

Optimising Change Management For Speed

I was lucky enough to talk to ex colleague and all round ITSM rock star Troy DuMoulin ahead of next month’s Pink16 conference in Vegas. Troy has a number of sessions at the conference but one that caught my eye (because I’m a total Change Management geek) was his take on optimising Change Management for speed. Troy’s session will look at the Critical Success Factors (CSFs) for optimising the... 

Cakes, Dilbert & ServiceNow!

We were lucky enough to be invited to a ServiceNow seminar in London just before Christmas. The theme of the event was “is your ITSM keeping up with the business?” Naturally we pounced on this like a cheetah on a trampoline so here’s our take on the big day. 2015 Update – Tom Warren, Sales Director of New Business – ServiceNow First up was Tom Warren, Sales Director of... 

Event Listing: Cased Dimensions ITSM Event for HealthCare and Public Sector businesses

Hear from Independent Market leaders what HealthCare and Public Sector businesses are adopting for IT Service Management and Business Process efficiency. On 20th January at the Weetwood Hall Conference Centre in Leeds, the IT Service Management Review, Microsoft and Cased Dimensions will deliver a presentation to outline how Health Care and Public Sector businesses are aligning Business Process... 

Event Listing: Beyond20’16 ITSM DevOps Conference

The ITSM Review are pleased to be confirmed as official Media Partner’s for the Beyond 20’16 ITSM DevOps Conference on the 2nd & 3rd May 2016 in Washington DC. Washington DC Monument The conference will delve into a combination of Development and Operations alongside some ITSM best practice in the hopes of giving you the knowledge to make your organisation more efficient and... 

Event Listing: Service Manager Dag – User Central

The ITSM Review are excited to be confirmed as official media partners for Service Manager Dag’s upcoming event – User Central being held on 17th March 2016 in The Netherlands.     This is the 15th Event hosted by Service Manager Dag. Their events are renowned for bringing different cultures, notable personalities and wonderful experiences under one roof. This year’s... 

itSMF Czech Republic 2016 Conference

It’s the Czech Republic baby! The itSMF Czech Republic will be holding their annual conference next month – the first big ITSM event for 2016 – how exciting is that? Here’s what we know so far: About the conference The aim of this year’s conference is to help senior management in both private companies and public organisations optimise performance using best practice,... 

SIAM Sandwiches & Champers!

Following our SIAM event last month, the BCS has released a video of the highlights: If you’d like to see the output of the workshop you can check out our slides here and for more info on SIAM, check out our latest blog post here A huge thank you to our partners at the BCS for producing such a fab video – teamwork high five! Vawns MurphyIrish mum of 3. ITIL V2 Manager (red badge) and ITIL...