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Building the business case for configuration management

Carlos Casanova This article has been contributed by Carlos Casanova from K2 Solutions Group.  At last year’s itSMF USA conference in Nashville I had the pleasure of meeting Dagfinn Krog from itSMF Norway. We had a great conversation regarding configuration management and The Phoenix Project by Gene Kim, and during the conversation, there were some references to attending the conference in Norway,... 

Social Meet Up: 30th April

Given that the annual IT service desk and support show (SITS) is nearly upon us, I figured it made sense to schedule a social meet up for all the cool kids for straight after the event. Of course some of the cool kids will be in San Francisco for Knowledge14 (our own Martin Thompson and Rebecca Beach included), but I figured there would still be enough coolness in London to make a good get together. Full... 

AXELOS plans, challenges and expanding team (Video)

This interview was filmed at the Pink Elephant Conference and features Kaimar Karu, Head of ITSM and Kelvyn Lien-Hicks, Sales and Marketing Director, discussing their newly appointed roles at AXELOS. In Summary In addition to explaining his role as Head of ITSM, Kaimar talks about: ITIL culture differences Changing perceptions of ITIL Training provider challenges Biggest challenges to success for... 

The Kitchen Nightmare Approach to Continual Service Improvement

Gordon Ramsey Following on from my trip to itSMF Norway last week, I wanted to share with ITSM Review readers my thoughts on Rae Ann Bruno’s presentation along with some of the key pieces of advice that she presented. Believe it or not this presentation focused on the well-known chef, Gordon Ramsey. “What on earth can Gordon Ramsey teach us about ITSM?” I hear you all cry! Well as it turns... 

Navy 311: Reinventing service and support

Following on from my trip to itSMF Norway last week, I wanted to share with ITSM Review readers my thoughts on Susan Reisinger’s presentation along with some of the key pieces of advice that she presented. This was an interesting session, not least because it focused on such a huge organization (the US Navy) that operates globally. I would perhaps say that the session focused a little too much on... 

The Beauty & Simplicity Of Common Sense Business Relationship Management

Following on from my trip to itSMF Norway last week, I wanted to share with ITSM Review readers my thoughts on Andrea Kis’ presentation on “The Beauty & Simplicity Of Common Sense Business Relationship Management”, along with some of the key pieces of advice that she presented. This was a great presentation because it didn’t matter what part of IT you worked in, or even if you... 

What I learned about IT and DevOps from Gene Kim

Gene Kim presents at itSMF Norway Following on from my trip to itSMF Norway last week, I wanted to share with ITSM Review readers my thoughts on Gene Kim’s presentation “The Phoenix Project: Lessons Learned in Helping Our Businesses Win”, along with some of the key pieces of advice that he presented. Gene kicked off the first full day of the conference with his keynote presentation about... 

The itSMF Norway conference – it’s the one that I want!

itSMF Norway Conference Last week I had a last minute opportunity to attend the itSMF Norway conference in Oslo, and I have to say the stress of booking a flight, packing a bag and leaving my house within the space of an hour was completely 100% worth it. This was easily one of the best ITSM events that I’ve ever attended, both in terms of quality of content and overall experience, and one that I... 

Orange, green, blue, purple – what colour is ITSM?

PINK. The answer is still PINK. PINK14 seem a long time ago now, and I have to confess that I am already secretly (although I guess it’s not a secret when I publish it in an article right?) planning my trip for PINK15. There has already been a stream of blogs from people providing their thoughts on the conference: The IT Superhero – A recap of Pink 2014 – Ian Aitchison Pink14: was it worth... 

Culture, value and astronauts, what more could you possibly want?

Chris Hadfield I love conferences.  What could be better than going to a place filled with people that want to share their knowledge and experiences with you? Looking at the conference schedule for PINK14 what occurred to me were just how many people there are out there that want to relinquish ownership of their insight and experiences to help others and their organizations to grow, develop and thrive. My...