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All change at SITS, farewell Laura

It’s all change for SITS. The Service Desk and IT Support Show (SITS), is the UK’s largest ITSM event, and arguably the largest ITSM related event in Europe. SITS 2015 includes a few changes: Earl’s court faces redevelopment, so the show moves one mile up the road to Olympia SITS 15 moves from it’s regular slot in late April to 3rd-4th June 2015 Laura Venables, long time event manager for... 

ITSM14 Preview: Tobias Nyberg, Bring Me Problems Not Solutions

Tobias Nyberg of Svenska Handelsbanken and itSMF Sweden In the run up this year’s itSMF UK conference ITSM14, I chatted with Tobias Nyberg about his upcoming session entitled “Bring me problems – not solutions”. Q. Hi Tobias, can you give a quick intro to your session at the itSMF UK Conference? The presentation will address the essence of problems and show why the ways we look at problems... 

ITSM14 Preview: Karen Brusch and Managing Multiple Suppliers from an SLM Perspective

Karen Brusch of Nationwide Building Society and itSMF UK In the run up this year’s itSMF UK conference, ITSM14, I chatted with Karen Brusch of Nationwide Building Society and itSMF UK about her upcoming session entitled “Managing Multiple Suppliers from an SLM Perspective”. Q. Hi Karen, can you give a quick intro to your session at the itSMF UK Conference? The itSMF UK Service Level Management... 

Event Listing: itSMF India, November 5th, Bangalore

Suresh GP – itSMF India Leader Glenn and I will be visiting Bangalore for the week beginning 3rd November. To all of our ITAM Review and ITSM Review readers in India – please come and join us at the itSMF India event on the 5th November in Bangalore and say hello. We’d love to meet you. itSMF India is led by Suresh GP – a gentleman, scholar and all round good egg. IN A NUTSHELL: Who:... 

ITSM14 Preview: Tony Brough and Re-Igniting the Passion

Tony’s session will be on day 2 within the ITSM and Agile track In the run up this year’s itSMF UK conference, ITSM14, I chatted with Tony Brough of Holistic Service Management International about his upcoming session entitled “Re-Initing the Passion”. Q. Hi Tony, can you give a quick intro to your session at ITSM14?  I had the idea after a meal with an old friend (and ex colleague) I... 

Competition: itSMF UK 2014 Ticket!

Win a ticket to the itSMF UK 2014 Conference As part of our Media Partnership with the itSMF UK Conference and Exhibition, 10th – 11th November at Novotel London West, we have a free ticket worth £1,090 to giveaway to one lucky reader. Last year reader Gregory Bayliss-Hall triumphed with his submission and you can read his experiences of the event here. The free ticket will include: Entry to... 

LEADit – Round Up Day 3 & Summary – Does the IT department need to chill out?

This is my review of the third day of the itSMF Australia annual conference: LEADit. See my review of days 1 and 2 here. My final day of the conference began rather slowly and later than usual after the Gala Dinner & itSMF Industry Awards the previous night.  Many a blurry eyed, caffeine fixated attendee (or was that just me?) arrived for the opening keynotes from two respected ITSM stalwarts... 

Live from LEADit, Conference Review

Meeting April Allen (@knowledgebird) at LEADit – the itSMFA conference DAY ONE I’m at the itSMF Australia LEADit conference in Melbourne. It started with a buzz of excitement with a healthy turnout of 674 expected during the 3 days. The opening ceremony from itSMFA Chair Kathryn Heaton and Australian politician Gordon Rich-Phillips were very positive about the state of ITSM in Australia and... 

Live from LEADit: REA smashing IT department stereotypes

I’m at ‘LeadIT‘, itSMF Australia’s annual conference. In this article I share how REA have transformed the image of their IT department. Nigel Dalton keynoted at LeadIT and Damian Fasciani led a breakout session. How REA transformed IT There’s a certain stereotype that comes to mind when we talk about enterprise IT support teams; it’s a bunch of dudes, (usually), sitting... 

LEADIT Preview: Suresh GP and an introduction to Governance

Suresh GP (bottom row 3rd from right) opening the Chennai chapter of itSMF India on 1st August 2014. Suresh will present at the LEADIT conference in Melbourne Australia on the 13th to 15th August. In the run up this year’s itSMF Australia LEADIT14 conference I chatted with Suresh GP about his session entitled “Governance – custodian to changing business trends and IT landscape”. Q. ITSM Review:...