Chris Barrett, Capita Ever since the announcement of the Cabinet Office and Capita Group Joint Venture, the great, the good, and some of the rest have speculated here and there about the future of the Best Practices Portfolio. Chris Barrett (currently a Transformation Director at Capita Consulting) is one of the first of the newly appointed management team for the new joint venture company, and spoke... 

I have just returned from the Service Desk and IT Support show held at Earls Court in London over the last couple of days. It has been great to catch up with industry friends: old, new and digital. A snapshot of ITSM Industry sentiment from the last two days would be: Buoyant If 2012 was about thinking/planning, 2013 is about doing Many more organizations are looking to proceed with projects and have... 

itSMF UK Chair Colin Rudd itSMF UK Tooling Event, London, January 25th 2013 I attended the itSMF UK Tooling event on 25th January in central London. That week in the UK was bitterly cold with lots of snow – so this event had low turnout or cancelled written all over it. However, hats off to the itSMF UK events crew who managed to persuade around 100 ITSM folks to brave the snow and ice and discuss... 

As the UK’s largest service management user group with over 12,000 members, the itSMF UK is no doubt resolutely proud to be announcing details of the finalists for this year’s Service Management Awards. The group’s “glittering” awards dinner is held as part of the annual itSMF UK Conference, which will be held at the Novotel London West on 5th and 6th November 2012. Not (we are told) just... 

Coming of age: The 21st itSMF Annual Conference This year the itSMF marks its 21st birthday. What a milestone! The ITSM Review will be there – please give me a shout if you would like to say hello. WHAT itSMF 21st Annual Conference. Full Agenda here. WHERE Novotel London West, Hammersmith, West London. Hotel Website Google Map Address: Novotel London West, One Shortlands, London, W6 8DR WHEN Monday... 

A new German trade show for the IT Service Management (ITSM) market and tech support industry has been announced by Diversified Business Communications UK, organiser of SITS, the firm behind the Service Desk & IT Support Show in London. SITS Europe is the latest addition to Diversified UK’s trade show portfolio. The event will take place on 24-25 September 2013 in Berlin and the organisers describe... 

The first 24-hour global ITSM virtual conference will be held courtesy of the Service Desk Institute and calls for speakers have already gone out as of August 1 this year. Topics covered will be pertinent to customer service, IT support, best practices, social IT, people management and ITSM processes — and online interactivity will govern much of how the content here will be presented. This global... 

Like many who work in ITSM, I am of course aware of the need for, and the importance of Continual Service Improvement throughout the Service Management Lifecycle. But what does it entail in real terms, and not just what I read on the ITIL course/in the books? I came along to the itSMF CSI SIG, held in London to find out. CSI in a nutshell The purpose of CSI is to constantly look at ways of improving... 

What? itSMF UK Seminar – Service Desk and SLM The Service Desk is at the frontline to increase service quality, reduce cost and pressed to do more with less. Many are still searching for tools to help move them from their traditional fire fighting roles in-order to free up resources to more spend time on better managing customer expectations and improving service. What are the best approaches to... 

Service Management should always be capitalised in full when it precedes the word Forum — in relation to the itSMF UK’s Conference and Exhibition. With this rule of protocol laid down then, we can now point to the ITSM12 conference, which is this year being staged from November 5th to 6th at the Novotel London West. NOTE: That’s W6 8DR and Hammersmith Tube for those of you that want to mark...