News, Reviews and Resources for ITSM Professionals.

Home » Events

Competition: itSMF UK 2014 Ticket!

Win a ticket to the itSMF UK 2014 Conference As part of our Media Partnership with the itSMF UK Conference and Exhibition, 10th – 11th November at Novotel London West, we have a free ticket worth £1,090 to giveaway to one lucky reader. Last year reader Gregory Bayliss-Hall triumphed with his submission and you can read his experiences of the event here. The free ticket will include: Entry to... 

LEADit – Round Up Day 3 & Summary – Does the IT department need to chill out?

This is my review of the third day of the itSMF Australia annual conference: LEADit. See my review of days 1 and 2 here. My final day of the conference began rather slowly and later than usual after the Gala Dinner & itSMF Industry Awards the previous night.  Many a blurry eyed, caffeine fixated attendee (or was that just me?) arrived for the opening keynotes from two respected ITSM stalwarts... 

Live from LEADit, Conference Review

Meeting April Allen (@knowledgebird) at LEADit – the itSMFA conference DAY ONE I’m at the itSMF Australia LEADit conference in Melbourne. It started with a buzz of excitement with a healthy turnout of 674 expected during the 3 days. The opening ceremony from itSMFA Chair Kathryn Heaton and Australian politician Gordon Rich-Phillips were very positive about the state of ITSM in Australia and... 

Live from LEADit: REA smashing IT department stereotypes

I’m at ‘LeadIT‘, itSMF Australia’s annual conference. In this article I share how REA have transformed the image of their IT department. Nigel Dalton keynoted at LeadIT and Damian Fasciani led a breakout session. How REA transformed IT There’s a certain stereotype that comes to mind when we talk about enterprise IT support teams; it’s a bunch of dudes, (usually), sitting... 

LEADIT Preview: Suresh GP and an introduction to Governance

Suresh GP (bottom row 3rd from right) opening the Chennai chapter of itSMF India on 1st August 2014. Suresh will present at the LEADIT conference in Melbourne Australia on the 13th to 15th August. In the run up this year’s itSMF Australia LEADIT14 conference I chatted with Suresh GP about his session entitled “Governance – custodian to changing business trends and IT landscape”. Q. ITSM Review:... 

Next Generation Service Desk: Are you prepared?

Nev Wilshire keynoting at SDI Last week The ITSM Review was the Social Partner at the annual Service Desk Institute (SDI) conference. The tagline was “be inspired, take action, and be better” and I certainly get the impression that delegates left the conference with a big to-do list for improvement. Despite the strong emphasis on the “future of technology” in the agenda, for me the primary... 

“You need to practice what you preach” says Ken Gonzalez (Video)

This interview was filmed at the Pink Elephant Conference and features Ken Gonzalez, Service Management Consultant at Engaged Consulting Inc, discussing his views on ITSM. In Summary In addition, Ken also talks about: His work with AXELOS Shadow IT Best practice frameworks, and whether ITIL is still relevant Please note that owing to this interview being filmed live at the Pink Elephant event,... 

BYOD concerns? It’s time to dust off the ITIL service strategy book!

It’s time to grab the duster to dust off your ITIL service strategy book At this year’s itSMF Australia LEADIT14 Conference I am speaking about what the BYOD revolution means for ITSM evolution. I will be looking at each of the 26 ITIL processes and how they will need to change or adapt in the face of BYOD. Whether we like it or not, BYOD is here to stay Recent research by Gartner states that... 

“A new way of thinking is required for ITSM” says Andy White (Video)

This interview was filmed at the Pink Elephant Conference and features Andy White, General Manager and Executive Vice President at EasyVista discussing what he sees as the current challenges in ITSM, along with the need to think about your customers’ customers. In Summary In addition, Andy also talks about: Driving innovation How to improve IT maturity A need to improve the ITSM platforms... 

ServiceNow Knowledge14 CreateNow Hackathon Winners – Linium

At Knowledge14 I recently attended Knowledge14, ServiceNow’s enormous conference held this year in San Francisco, gathering thousands of IT professionals from all over the world. The scale of this conference knocked me for six.  The town I live in only has three times as many inhabitants (give or take) as there were attendees at Knowledge14 and we are spread over a much larger area.  The Moscone...