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itSMF Estonia Conference 2014 Review

Held in the Swissotel in beautiful Tallinn, the 9th annual itSMF Estonia conference once again proved that you don’t need an over abundance of content, you just need the content to be top rate. Here are Greg Baylis-Hall and Ian Connelly with a video roundup of events. Greg and Ian are service management practitioners for Legal and Insurance services and members of the BCS Service... 

ITSM14 Conference

OVO Energy win IT Service Management Team of the Year at ITSM14 This ITSM14 conference article is written jointly between myself, Vawns Murphy Guest of Virgin Media and Duncan Watkins of SHL Talent Measurement from CEB the winner of the ticket giveaway we ran jointly with itSMF UK This year’s conference saw something old and something new. The old was a return to the Novotel London, a venue whose... 

Event Review, itSMF India Annual Conference, Bangalore

itSMF India held their 2nd annual conference at the Vivanta Hotel in Bangalore on the 5th November. My quick video review is below. Some thought provoking presentations, interactive panel sessions and great simulation exercise to finish the day. Congratulations to Suresh GP and the itSMF India team for an excellent conference and thanks for inviting us. Unashamed commercial plug: Suresh GP (Our courteous... 

ITSM14 Preview: Patricia Speltincx with “The 7 Building Blocks for ITSM Success”

In the run up this year’s itSMF UK conference ITSM14, I chatted with Patricia Speltincx about her upcoming session entitled “The seven building blocks for IT Service Management success”. Q.  Hi Patricia, can you give a quick intro to your session at ITSM14? In my presentation, I will challenge the classical ITSM implementation approach and propose a different paradigm based on 7 building blocks,... 

ITSM14 Preview: Simon Durbin with “Don’t let SIAM cloud your judgement”

Simon Durbin of Information Services Group In the run up this year’s itSMF UK conference ITSM14, I chatted with Simon Durbin about his upcoming session entitled “Don’t Let SIAM Cloud Your Judgement”. Q. Hi Simon, can you give a quick intro to your session at ITSM14? I am going to be demystifying some of the hype that surrounds SIAM. As with any new management or technology ‘trend’ there... 

ITSM is like riding a bike… (itSMF Conference Ticket Winner)

And the winner is…. We recently gave all you, our fantastic readers the opportunity to win a FREE ticket to the upcoming itSMF UK Conference and Exhibition (10-11 November at Novotel London West), and it’s time to announce the winner of the competition! The instructions were simple: Tell us why you deserve a free ticket in less than 200 words. And the competition winner is… Duncan Watkins, IT... 

All change at SITS, farewell Laura

It’s all change for SITS. The Service Desk and IT Support Show (SITS), is the UK’s largest ITSM event, and arguably the largest ITSM related event in Europe. SITS 2015 includes a few changes: Earl’s court faces redevelopment, so the show moves one mile up the road to Olympia SITS 15 moves from it’s regular slot in late April to 3rd-4th June 2015 Laura Venables, long time event manager for... 

ITSM14 Preview: Tobias Nyberg, Bring Me Problems Not Solutions

Tobias Nyberg of Svenska Handelsbanken and itSMF Sweden In the run up this year’s itSMF UK conference ITSM14, I chatted with Tobias Nyberg about his upcoming session entitled “Bring me problems – not solutions”. Q. Hi Tobias, can you give a quick intro to your session at the itSMF UK Conference? The presentation will address the essence of problems and show why the ways we look at problems... 

ITSM14 Preview: Karen Brusch and Managing Multiple Suppliers from an SLM Perspective

Karen Brusch of Nationwide Building Society and itSMF UK In the run up this year’s itSMF UK conference, ITSM14, I chatted with Karen Brusch of Nationwide Building Society and itSMF UK about her upcoming session entitled “Managing Multiple Suppliers from an SLM Perspective”. Q. Hi Karen, can you give a quick intro to your session at the itSMF UK Conference? The itSMF UK Service Level Management... 

Event Listing: itSMF India, November 5th, Bangalore

Suresh GP – itSMF India Leader Glenn and I will be visiting Bangalore for the week beginning 3rd November. To all of our ITAM Review and ITSM Review readers in India – please come and join us at the itSMF India event on the 5th November in Bangalore and say hello. We’d love to meet you. itSMF India is led by Suresh GP – a gentleman, scholar and all round good egg. IN A NUTSHELL: Who:...