News, Reviews and Resources for ITSM Professionals.

Home » Events

Luddytime, CreatorCon & Yoda: Knowledge 16 – Day 3

CreatorCon Keynote: Enable The Service Revolution Normally by the third day of a conference, people are wandering round looking tired, lost and a bit hungover. Not so at Knowledge 16 when we rocked up to a packed auditorium for the day 3 keynote. Anticipating Fred Luddy's keynote presentation at #know16 – @TeamUltraLtd #k16advenTUre pic.twitter.com/TApTAzXgqm — Brian Broadhurst (@brianbroadhurst)... 

Justin Timberlake, Asset Disposition & Rocking IT Security; Knowledge 16 – Day 2

Day 2 of Vegas! After an amazing breakfast (cake!) it was time for the first keynote of the day. Full Keynote this morning at #know16 pic.twitter.com/92wsVHCdAz — Jen Miller (@jenmillerboston) May 18, 2016 Drive The Service Revolution – Dan McGee, Chief Operating Officer, ServiceNow Dan opened the day in style with his take on what customers want: “what matters most to our customers?... 

Smart Watches, Kangaroos & Demand Management; Knowledge 16 – Day 1

It’s Vegas baby! Knowledge is an annual event hosted by ServiceNow to share, collaborate and promote their platform. To give you an idea of the scale of this years Knowledge16 event, it has over 11,000 people registered, 160+ sponsors & partners and there are presentations on everything from Agile to password resets. More than 11,000 attendees will “Experience the Service Revolution” this... 

Podcast: Helsinki to Las Vegas in the service revolution

I was lucky enough to speak to Chris Pope, senior director of strategy at ServiceNow, ahead of Knowledge 16, ServiceNow ’s flagship event in Las Vegas. Chris talked about the future of ITSM, the ten-year anniversary of the Knowledge Conference and the importance of celebrating new customers with cake! You can listen to the podcast on SoundCloud: Are you planning to go to Knowledge 16? Let us know... 

IT500 Conference: DevOps & Agile in an ITSM World

I spoke to Claire Agutter & Dave Van Herpen last week to talk about their upcoming masterclass at the IT500 conference in June: DevOps & Agile In An ITSM World. The workshop will look at how you can use DevOps and Agile if you’re already doing ITSM but want to do something new. Claire and Dave will look at how to use a blended approach to get the best results and will look at practical ways... 

Marathon Rock Stars, Sparkly New Qualifications & Business Value – The Open Group Managing The Business Of IT4IT Event

It’s Westminster baby! The Open Group hosted an event in central London last week. The theme? Boundaryless Information Flow – Enabling Digital Business. The event ran for most of the week covering everything from the internet of things to TOGAF and enterprise architecture. We were there to cover the first day which was all things IT4IT. Full house at #ogLON for today's discussion on #it4it... 

IT500 Conference: Effective CSI in a SIAM Eco System

I caught up with Stuart Rance and Andrew Vermes this week to talk about their IT500 workshop in June;  Effective CSI in a SIAM Eco System The session will provide a practical guide to managing CSI well in SIAM environments and will look at what you should have in place to work effectively among multiple partners. The workshop will cover everything from shared methods, goals, measurements to reporting... 
Tags: , ,

IT500 Conference: Introducing a CSI Sat Nav

Ahead of the IT500 Conference in June, I was lucky enough to speak to presenters Ian MacDonald and John Griffiths and discussed their workshop: “Introducing a CSI Sat Nav”. Their session will explore why CSI is so critical to drive success and how to focus on the improvements that will make the most difference. The workshop will look at how to get CSI going in an organisation, things people... 

Event Listing: IT500 Event; The IT Learning Conference – Everything IT Service Management & Operations

The ITSM Review are excited to be confirmed as official media partners for the latest IT500 event; The IT Learning Conference – Everything IT Service Management & Operations being held on 1st June 2016 in Edinburgh Following on from the IT in the park event in November, IT500 surveyed their delegates to ask what else they would like to see in Scotland. The event will bring together 20 IT... 

BEYOND20 SIXTEEN – Beyond Practice: Exploring, Discovering, and Driving Business Value

Ahead of the BEYOND20 SIXTEEN conference next month I caught up with Chad Sheridan, CIO of the USDA Risk Management Agency to talk about his session  Beyond Practice: Exploring, Discovering, and Driving Business Value. Chad’s session will explore the leadership and cultural changes needed to make Agile work, especially in a government environment. Chad will share his own experience of driving business...