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Trains, planes, giant inflatable elephants & Yoda – Service Manager Day 2016!

It’s Utrecht Baby! National Service Manager Day is an annual event hosted by the NGI-NGN organisation in Holland. The NGI-NGN are the Dutch professional association for ICT professionals and managers. It is an independent platform where more than 2,500 members deepen their knowledge and maintain their network. Here’s our take on the big day. .@FrankLangeveld opening the Service Manager Day. And... 

BEYOND20 SIXTEEN: Automating Change Control

Ahead of the BEYOND20 SIXTEEN ITSM and DevOps conference in May, I was lucky enough to catch up with Sherry Chang of Intel to talk about her session; Automating Change Control. Preview of forthcoming attractions: Sherry’s session will look at how automation can transform a Change process from blocker to key enabler. During the presentation, Sherry will look at how automation can support the Standard... 

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