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Event Listing: IT in the Park 2016

  Event Listing: IT in the Park 2016 It’s Edinburgh baby! IT500 and Scot-Tech will be hosting Scotland’s biggest ITSM and IT Operations Management conference at Dynamic Earth in Edinburgh this October. This conference will follow previous IT500 & Scot-Tech events such as IT in the park 2015 and the IT500 Learning Conference; both of which gained great acclaim from speakers, sponsors and... 

Data Driven Automation ITSM & Skynet; LOGICnow Global Survey Results

A sparkly new global survey from LOGICnow shows that data-driven automation is imminent among IT service providers. Introduction: LOGICnow have recently released the results of a survey into data driven automation in the ITSM community. The results overwhelmingly suggest that data driven automation is becoming an important trend in the ITSM world with over 44% of IT Service Providers & MSPs calling... 

ITSM Tools, Service Delivery & Being Awesome; EasyVista Are Leading The Way In Digitisation

I’ve said it before and I’ll say it again. Being just “good enough” isn’t good enough any more. We live in an age of innovation and CSI; where we need to be continually adapting to changing business priorities and finding ways to be leaner and more agile in our delivery. But let’s face it, how does that work in the real world? A real world where budgets are limited, resources are stretched... 

Newsflash: Using the new Facebook feature – ‘911 bot’ might just save your life

Hi, I’m Vawns Murphy and I’m addicted to social media. I’m forever checking my phone, updating both my personal and my work Twitter feed and I do the annoying mammy thing of posting endless pictures of my kids. Sometimes it’s the three of them looking angelic in their school uniforms but more often than not, it’s to apologise to everyone who lives near me and reassure them that no, the cat... 

Service Desk Rockstars – Retail Assist wins SDI Best Managed Service Desk Award

Nottingham based company Retail Assist, has won the globally recognised ‘Best Managed Service Desk’ Award at the Service Desk Institute’s (SDI) Annual IT Service and Support Awards. If you’ve not heard of Retail Assist before, they provide managed services for the retail sector and some of the brands they support are Pizza Hut, Vue Cinemas, Cath Kidston, Karen Millen, White Stuff and Oasis. The... 

ITIL® Practitioner Guidance publication and PDF formats – now available!

*** Sounds Klaxon *** The sparkly ITIL® Practitioner Guidance publication and PDF formats are now available! If you’re planning on sitting the new ITIL® Practitioner course and exam; you can now get some pre reading in. You can check out the official press release from ITIL towers below or you can order the books directly by following this link. PRESS RELEASE – ITIL Practitioner Guidance... 

itSMF Czech Republic 2016 Conference

It’s the Czech Republic baby! The itSMF Czech Republic will be holding their annual conference next month – the first big ITSM event for 2016 – how exciting is that? Here’s what we know so far: About the conference The aim of this year’s conference is to help senior management in both private companies and public organisations optimise performance using best practice,... 

Injecting some ITSM goodness into the itSMF UK

After an action packed few days at the itSMF UK conference last week, I was lucky enough to catch up with itSMF UK CEO Barclay Rae for a quick chat about life the universe and everything, or in our case, IT, SDI, AXELOS and the sparkly new ITIL practitioner qualification. Barclay Rae, The Service Desk Inspector The Conference has been a big focus over recent weeks and has been generally seen as a huge... 
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Getting my geek on; the new ITIL Practitioner qualification

So here’s the thing. One of the main bugbears I have with ITIL V3 is how focused the courses are on passing exams rather than what works in real life. I was lucky enough to sit down with some of the chaps from AXELOS towers during ITSM15, COO Chris Barrett and  head of ITSM Kaimar Karu, so here’s what we know about the brand new ITIL practitioner qualification which aims to change just... 

itSMF UK Conference 2015 Preview

Roll up, roll up! It’s one of the biggest events in the UK ITSM calendar next week as it’s the annual itSMF UK conference! We are proud to be media partners so here is a preview of coming attractions!   There are 4 tracks for the conference: Track 1: Change & Collaboration Track 2: Cloud & Service Integration Track 3: People & Skills Track 4: Service Culture & Customer Experience   Introducing...