prISM: 'Dark side of ITSM?' or genuine professional recognition? At first glance, the new prISM credential scheme seems to be a qualification too far, as I consider improving my ITSM skills by going for the first of my ITIL Intermediate levels. The take up so far seems to belong to an select group, much like those who piloted the new ITIL Master scheme, and perhaps it is too early for that... 

Is it a bird? is it a plane? …no it’s ITIL Girl! Who is ITIL Girl?  She is a self-styled, ITIL Foundation-certified vigilante! She has built up quite a following via Twitter and her ITIL/ITSM related musings can be found via her blog. In our best Daily Planet™ guise we managed to pin her cape down and keep her still long enough to ask her a few questions, before releasing her back to the ITSM... 

Ignoring the obvious may lead to a nasty mess I found Simon Morris via his remarkably useful ITIL in 140 app. Simon recently joined ServiceNow from a FTSE100 Advertising, Marketing and Communications group. He was Head of Operations and Engineering and part of a team that lead the Shared Services IT organisation through its transition to IT Service Management process implementation. Here, Simon kindly...