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Three Projects for Your Five-Year ITSM Plan

Building ITSM solutions today that can meet the demands of tomorrow When making plans to improve IT service management (ITSM), most IT leaders adopt one of two approaches. They either improve what they have by integrating with other IT systems, or they adopt forward-looking projects that leverage IT trends and advancements such as cloud, mobility, social media and IoT to help drive efficiencies and... 

Configuration Management How To (Part 2)

Following on from our previous article, this week we’ll take a look at Configuration Management baselining and control. Configuration Baselining First up we have the identification or baselining step in our Configuration Management process. This is a baselining process, taking a snapshot of our critical services and their key dependencies so that we know exactly what makes up the service. The purpose... 

The Holy Trinity of IT Service Management

People, technology and process are the compounds that construct the IT Service Management triumvirate. Having already identified the technology trends, and in particular how predictive analytics will impact incident management, what can we say about the other two members of this very exclusive club? While process tends to lead the way, it needs people to champion it, and technology to support it.... 

PINK16 Day 2 PM & Day 3 – Dead Cats, Football Legends & Batman

Multi-Speed IT Rob England, The IT Skeptic Kicking off the afternoon on Day 2 was the legend that is Rob England aka The IT Skeptic Next up @theitskeptic on multi speed IT. Loving the Batman style power pose Rob! #pink16 #vegasbaby pic.twitter.com/rumqPlHKlR — The ITSM Review (@itsmreview) February 16, 2016 Rob opened his session by explaining that for IT to truly deliver value “we must accommodate... 

PINK16 Day 2 – Ship Wrecks, Innovation & Sacrificial Firings

IT Excellence Awards Day 2 opened on a real high with the Pink Elephant ITSM Excellence awards. The winners were: Best Innovation: Utopic Congratulations to @utopic_us for Innovation of the year @theitilexperts #Pink16 pic.twitter.com/PIObUNqEvh — The ITSM Review (@itsmreview) February 16, 2016 Practitioner of the year award: Robert Nessler of the state of Colorado Congratulations to Robert... 
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Enterprise Service Management Online Training

  Our 2016 ITSM Enterprise Service Management Training Programme will consist of a complimentary mix of live (and recorded) free to view monthly webinars with useful and compelling content to help ITSM Professionals propel the business case for ITSM.   Who should attend? Process Owners Process Managers Change Managers Release Managers Configuration Managers Service Desk Managers Incident... 

Event Listing: Cased Dimensions ITSM Event for HealthCare and Public Sector businesses

Hear from Independent Market leaders what HealthCare and Public Sector businesses are adopting for IT Service Management and Business Process efficiency. On 20th January at the Weetwood Hall Conference Centre in Leeds, the IT Service Management Review, Microsoft and Cased Dimensions will deliver a presentation to outline how Health Care and Public Sector businesses are aligning Business Process... 

Injecting some ITSM goodness into the itSMF UK

After an action packed few days at the itSMF UK conference last week, I was lucky enough to catch up with itSMF UK CEO Barclay Rae for a quick chat about life the universe and everything, or in our case, IT, SDI, AXELOS and the sparkly new ITIL practitioner qualification. Barclay Rae, The Service Desk Inspector The Conference has been a big focus over recent weeks and has been generally seen as a huge... 
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Getting my geek on; the new ITIL Practitioner qualification

So here’s the thing. One of the main bugbears I have with ITIL V3 is how focused the courses are on passing exams rather than what works in real life. I was lucky enough to sit down with some of the chaps from AXELOS towers during ITSM15, COO Chris Barrett and  head of ITSM Kaimar Karu, so here’s what we know about the brand new ITIL practitioner qualification which aims to change just... 

What Top Athletes and IT Managers Have in Common

For centuries, athletes have shared one common goal: to win. No matter the sport, the best athletes face strict regimens, long hours, setbacks and victories, remaining agile through it all, in order to achieve their goals. Today’s top-performing, globally competitive and increasingly technology driven businesses are no different. Nowhere is this athletic nature more apparent than in a business’... 

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