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ITSM Review Q&A Forum

We will be rolling out a new Q&A forum and knowledge base for The ITSM Review shortly. This is a short blog to discuss our goals and direction for the project (code name Angels on a Pin). Why a Q&A Forum? LinkedIn and Facebook are proving popular for discussion of ITSM topics. The weakness of these platforms is that a) the good stuff gets lost in the stream and b) common questions get repeated... 

Assessment Criteria: Proactive Problem Management Product Review

In August of this year, we will be kicking off our product review dedicated to “Proactive Problem Management”, the use of ITSM technology that enables organizations to practice proactive or pre-emptive problem management. Which vendor will win when it comes to proactive problem management? Overview The aim of this review is to showcase best of breed ITSM software in use outside the IT... 

Social Meet Up: 9th February

Owing to the success of our ad hoc social gatherings in London in 2013, we’re planning a full schedule for 2014! The first of which will take place on Sunday 9th February at 6pm GMT. Sunday I hear you cry?! You can blame that on our US ITSM friends John Custy and Brian Hollandsworth, as they don’t have any other availability during their visit to the UK and we couldn’t have them... 

Coming Soon: The Battle of Change, Configuration and Release

Let the battle begin! We’re excited to be kicking off our research briefings next week for our competitive analysis on Change, Configuration and Release. Scheduled for publication in May, vendors confirmed to participate so far include: Axios Systems Cherwell Software ITinvolve ManageEngine TOPdesk The research will highlight competitive differentiators; feature key strengths (and weaknesses too... 

2013: A Year in ITSM Review

Merry Christmas and a Happy New Year! As 2013 begins to draw to a close, I thought it would be nice to finish off the year with a final article that’s an overview of what has happened at the ITSM Review over the last 12 months.  That’s right, this will be our last post for 2013 because the entire team is heading off to fill their faces with mince pies and sherry. But don’t worry we’ll be back... 

Assessment Criteria – Change, Config and Release

Today we begin our competitive analysis of Change, Config and Release.  As with previous reviews our goal will be to highlight the key strengths, competitive differentiators and innovation in the industry. Widely recognised as key to the successful preservation of production systems, the ITSM processes of Change, Config and Release are perceived as pivotal to maintaining the integrity and stability... 

The 2014 ITSM Tools Universe

2014 ITSM Tools Universe: Runners, riders, market share and market focus for the whole ITSM Tools market Please note that we are no longer accepting entries to be part of this report. Today we kick off our 2014 ITSM Tools Universe research in which we will be looking at the multitude of tools out there that claim to help with the management of Information Technology Services; from one function tools... 

Anybody for some festive networking?

It’s happening. Our first post about Christmas is here. To be fair, the Christmas cards have been in the shops (in the UK) since September and it is (believe it or not) only 34 days until Christmas Day, so hopefully that means I can get away with posting festive cheer in November?! To avoid hearing too many “bah humbugs” I’ll try to keep this post short and sweet. We are arranging an informal... 

Introducing Rebecca

Rebecca Beach, ITSM Research Analyst (bringing balloons to Analyst briefings is strictly prohibited) I am very pleased to welcome Rebecca Beach to the team! Rebecca is joining as ITSM Research Analyst. SDI IT Service Excellence Professional of the Year 2012, Rebecca is a self-confessed geek and ITSM fangirl. “Rebecca is very passionate about providing the best possible service to her customers. She... 

2nd Birthday

The terrible two’s? (Categorized by temper tantrums, saying “No” to everything, or refusing to do as they are told) We’ve been so busy here at The ITSM Review we missed our own 2nd Birthday, Whoops! Our very first article hit the interwebs on 3rd August 2011. Some 200 articles later, we have 24,000 visits a month (August 2013) from all over the globe. A sincere thank you to all the...