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That’s all folks!

On our five-year anniversary, we’ve taken the difficult decision to put the ITSM Review on ice whilst we focus our efforts on the continued growth and interest in our sister site, The ITAM Review. The ITSM Review has been an active community for ITSM professionals between August 2011 and August 2016. In five years we’ve observed the emergence and plateau of cloud as an ITSM delivery platform, the... 

Event Listing: Cased Dimensions ITSM Event for HealthCare and Public Sector businesses

Hear from Independent Market leaders what HealthCare and Public Sector businesses are adopting for IT Service Management and Business Process efficiency. On 20th January at the Weetwood Hall Conference Centre in Leeds, the IT Service Management Review, Microsoft and Cased Dimensions will deliver a presentation to outline how Health Care and Public Sector businesses are aligning Business Process... 

Introducing Vawns Murphy

Vawns Murphy, ITSM Senior Analyst at The ITSM Review I am very pleased to welcome Vawns Murphy to the Enterprise Opinions team as our senior analyst for The ITSM Review. Vawns is an Irish mum of three with a broad range of ITSM qualifications and experience including: ITIL V2 Manager (red badge) ITIL V3 Expert (purple badge) SDI Managers certificate Further qualifications in COBIT, ISO 20000, PRINCE2... 

ITSM Review Confirmed as Official Media Partner for PINK16

The ITSM Review are excited to be confirmed as official media partners for PINK16 – Pink Elephant’s 20th annual international IT Service Management conference and exhibition in Las Vegas from 14th – 17th February 2016. PINK16 Now in it’s 20th year, Pink Elephant’s Annual IT Service Management Conference & Exhibition being held in Las Vegas from 14th – 17th... 

Atlassian tops table for customer satisfaction, 17 tools ranked by customers at #SITS15

The ITSM Review team recently attended the ITSM trade show SITS15 to collect customer reviews of ITSM tools for our new sister site: TOOLS ADVISOR. We wanted to know how SITS15 visitors rated their ITSM tools: How did they rate the tool? is it good value for money? Are the support team responsive, did tool buyers receive a good level of support? How satisfied were they with the product and how likely... 

Enterprise Opinions Cup – Call for Drivers

Do you consider yourself as a frustrated Lewis Hamilton, or are you more like Maureen from Driving School? Do you like the thrill of speed, the competitive nature of racing and the smell of burning rubber? Let’s face it, it’s more likely that we’ll be like Maureen from Driving School. We are, after all, ITAM and ITSM professionals, not racing drivers! However, our Go Karting charity... 

Coming Soon: ITAM and ITSM Integration Group Test

Our next Group Test will explore the relationship between the IT management disciplines of IT Asset Management (ITAM) and IT Service Management (ITSM). The review will explore the opportunities for managing assets and interacting with ITAM teams whilst maintaining everyday ITSM processes. We’re looking to review: ITSM tools that offer ITAM functionality or integrate with tools that do As well as... 

12th December is Christmas jumper day!

Friday 12th December is Save the Children’s Christmas Jumper Day. Now in it’s third year, the children’s charity has raised over £1.6M to date. It’s quite simple. Wear your christmas jumper on 12th December and donate. UK readers can TEXT WOOLLY to 70050 to donate £2 see http://jumpers.savethechildren.org.uk/ for further details. Merry Christmas from all the Enterprise Opinions... 

ITSM Review Reader Analytics

This article provides a summary of the visitor analytics for the ITSM Review over the last twelve months (See also ITAM Review reader analytics) First of all, a sincere thank you to our readers, contributors and followers for your continued support. Our humble little blog served up ITSM content to a mind-boggling 312,963 readers in the last twelve months from just about every country on the planet.... 

Coming Soon: Self Service Group Test

Intel employee Anna Blankenheim selects a computer accessory from an ‘IT on the Go’ machine. Vending machines that provide computer accessories 24/7. Our next group test will look at any technology that enables ‘Self Service’. Technology to automate routine processes and help users help themselves. Our Group Tests review and compare the features and strengths of technology for a particular...