Visitors from Saharan Africa, Madagascar and Cuba remain elusive (Google Analytics) A BIG thank you to all ITSM Review readers, supporters and contributors. We’ve just passed the 16,000 17,000 visitors a month threshold in May. I’m proud to say our growth has been 100% free range organic (Roughly 50% social media and 50% folks accidentally stumbling across us somewhere on the web).... 

Tools Reviewed: Axios assyst BMC FootPrints Cherwell Service Management Nexthink TOPdesk INTRODUCTION Incident and Problem Management are such mainstays of an ITSM tool, it is quite hard to find a way to dig through the differentiators. The process and the related workflows themselves are so seemingly straight forward, are there really any ways to improve? Not only that, but it has to be looked... 

Building a worldwide view of ITSM technology, services and expertise We have just launched a new Supplier Directory. SUPPLIER DIRECTORY Our aim is to build the ultimate directory of worldwide business partners who provide ITSM related expertise or technology. The directory is for ANY company that offers TECHNOLOGY, SERVICES, TRAINING, CONSULTING or any other expertise to this industry. Features: EQUALITY –... 

Axios, Biomni, Matrix42 and ServiceNow - who leads the pack in Service Catalogue? Axios, Biomni, Matrix42 and ServiceNow are confirmed participants for our upcoming ‘Service Catalogue’ review. Our assessment criteria at a glance: Service Design – the ability to create a database of service records, containing a number of business and technical attributes, processes and workflows. Service... 

We will soon begin our review of Incident and Problem Management offerings in the ITSM market place. As with our previous comparison of REQUEST FULFILMENT – Our goal is to highlight the key strengths, competitive differentiators and innovation in the industry. During Request Fulfilment our original aim was to look at how the tool supported the process, but refreshingly vendors who participated... 

Happy New Year to all ITSM Review readers. Thank you for your continued support. Visitors to the site from July to December 2012 were up a whopping 679% on the same period 2011. Or in other words, traffic grew eight-fold. We now regularly serve around 10,000 – 12,000 visitors a month. As always, please let me know if you would like to see any particular topics covered or guides written. If you... 

Our Request Fulfilment assessments have concluded. The full analysis will be published very shortly. Digging into Request Fulfilment have revealed some interesting elements! The original aim was to look at how the tools supported the process. Rather refreshingly, the vendors who participated also shared their experiences and some insight into their consulting approaches. We now turn our attention... 

A glimpse into the viewing habits of ITSM Review readers from 3rd August 2011 to 31st July 2012 via Google Analytics. Where do visitors live? – Top 10 United States 32% United Kingdom 26% Australia 6% India 6% Canada 4% Netherlands 2% Germany 2% Spain 1% France 1% Long tail of other 132 Countries 18% Visitor Countries Views on a mobile device 9% (59% of which was via an iPad) Where do Visitors... 

BMC, Cherwell & ServiceNow will fight it out over Request Fulfilment ITSM Industry heavyweights BMC, Cherwell, Marval, PMG and ServiceNow are confirmed participants for our upcoming ‘Request Fulfilment’ review. Our approach to product reviews is significantly different to other ITSM industry research: TOOLS NOT FRAMEWORKS: We focus on market differentiators and strengths. Our goal... 

It is with great pleasure that I welcome Ros Satar to The ITSM Review. Ros is joining as a regular blogger and ITSM technology Analyst. ROS SATAR “An IT Architect, with close to 20 years experience, working both in direct commercial engagements, and more recently within the outsourcing services.  Worked most recently in the Retail, Finance & Insurance, and Government/Transport Sectors. Strong...