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Ranking ITSM tools by customer satisfaction

We are introducing a new directory for ITSM tools called Tools Advisor. The aim is to build a definitive industry directory of ITSM tools in one place to help prospective buyers with tool selection. We’ve begun our directory with a review of 14 different ITSM tools. See www.enterpriseopinions.com Write a review Do you agree with our rankings? As well as our own independent reviews of tools,... 

Are you passionate about ITSM?

Serving worldwide ITSM professionals since 2011 ITSM Review is a well-respected and independent voice in the ITSM market. As a high growth business we are now on the hunt for a talented and passionate individual to join our growing team. Who are Enterprise Opinions?  Enterprise Opinions owns and operates two niche IT communities: The ITAM Review and The ITSM Review. Our mission is to provide independent... 

Getting your ITSM questions answered

Do you have questions about ITSM? At The ITSM Review, we come across a range of IT service management professionals, covering the full spectrum of experience. Within our community of contributors and visitors, you’re rubbing shoulders with experienced ITSM practitioners, industry analysts and commentators, and those who may have been assigned their first service management improvement project. Where... 

Enterprise Release Management Tools Group Test

The ITSM Review will be performing a deep dive review of Enterprise Release Management tools. This article provides an introduction to Enterprise Release Management (ERM) and a high level summary of typical functionality. Notes This group test will be conducted by Rebecca Beach, our ITSM Analyst, and Rob Spencer, Change and Release specialist and vice-chair of the UK itSMF Transition SIG. We’ve... 

ITSM Review Q&A Forum

We will be rolling out a new Q&A forum and knowledge base for The ITSM Review shortly. This is a short blog to discuss our goals and direction for the project (code name Angels on a Pin). Why a Q&A Forum? LinkedIn and Facebook are proving popular for discussion of ITSM topics. The weakness of these platforms is that a) the good stuff gets lost in the stream and b) common questions get repeated... 

Assessment Criteria: Proactive Problem Management Product Review

In August of this year, we will be kicking off our product review dedicated to “Proactive Problem Management”, the use of ITSM technology that enables organizations to practice proactive or pre-emptive problem management. Which vendor will win when it comes to proactive problem management? Overview The aim of this review is to showcase best of breed ITSM software in use outside the IT... 

Social Meet Up: 9th February

Owing to the success of our ad hoc social gatherings in London in 2013, we’re planning a full schedule for 2014! The first of which will take place on Sunday 9th February at 6pm GMT. Sunday I hear you cry?! You can blame that on our US ITSM friends John Custy and Brian Hollandsworth, as they don’t have any other availability during their visit to the UK and we couldn’t have them... 

Coming Soon: The Battle of Change, Configuration and Release

Let the battle begin! We’re excited to be kicking off our research briefings next week for our competitive analysis on Change, Configuration and Release. Scheduled for publication in May, vendors confirmed to participate so far include: Axios Systems Cherwell Software ITinvolve ManageEngine TOPdesk The research will highlight competitive differentiators; feature key strengths (and weaknesses too... 

2013: A Year in ITSM Review

Merry Christmas and a Happy New Year! As 2013 begins to draw to a close, I thought it would be nice to finish off the year with a final article that’s an overview of what has happened at the ITSM Review over the last 12 months.  That’s right, this will be our last post for 2013 because the entire team is heading off to fill their faces with mince pies and sherry. But don’t worry we’ll be back... 

Assessment Criteria – Change, Config and Release

Today we begin our competitive analysis of Change, Config and Release.  As with previous reviews our goal will be to highlight the key strengths, competitive differentiators and innovation in the industry. Widely recognised as key to the successful preservation of production systems, the ITSM processes of Change, Config and Release are perceived as pivotal to maintaining the integrity and stability...