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Atlassian tops table for customer satisfaction, 17 tools ranked by customers at #SITS15

The ITSM Review team recently attended the ITSM trade show SITS15 to collect customer reviews of ITSM tools for our new sister site: TOOLS ADVISOR. We wanted to know how SITS15 visitors rated their ITSM tools: How did they rate the tool? is it good value for money? Are the support team responsive, did tool buyers receive a good level of support? How satisfied were they with the product and how likely... 

Enterprise Opinions Cup – Call for Drivers

Do you consider yourself as a frustrated Lewis Hamilton, or are you more like Maureen from Driving School? Do you like the thrill of speed, the competitive nature of racing and the smell of burning rubber? Let’s face it, it’s more likely that we’ll be like Maureen from Driving School. We are, after all, ITAM and ITSM professionals, not racing drivers! However, our Go Karting charity... 

Coming Soon: ITAM and ITSM Integration Group Test

Our next Group Test will explore the relationship between the IT management disciplines of IT Asset Management (ITAM) and IT Service Management (ITSM). The review will explore the opportunities for managing assets and interacting with ITAM teams whilst maintaining everyday ITSM processes. We’re looking to review: ITSM tools that offer ITAM functionality or integrate with tools that do As well as... 

12th December is Christmas jumper day!

Friday 12th December is Save the Children’s Christmas Jumper Day. Now in it’s third year, the children’s charity has raised over £1.6M to date. It’s quite simple. Wear your christmas jumper on 12th December and donate. UK readers can TEXT WOOLLY to 70050 to donate £2 see http://jumpers.savethechildren.org.uk/ for further details. Merry Christmas from all the Enterprise Opinions... 

ITSM Review Reader Analytics

This article provides a summary of the visitor analytics for the ITSM Review over the last twelve months (See also ITAM Review reader analytics) First of all, a sincere thank you to our readers, contributors and followers for your continued support. Our humble little blog served up ITSM content to a mind-boggling 312,963 readers in the last twelve months from just about every country on the planet.... 

Coming Soon: Self Service Group Test

Intel employee Anna Blankenheim selects a computer accessory from an ‘IT on the Go’ machine. Vending machines that provide computer accessories 24/7. Our next group test will look at any technology that enables ‘Self Service’. Technology to automate routine processes and help users help themselves. Our Group Tests review and compare the features and strengths of technology for a particular... 

Ranking ITSM tools by customer satisfaction

We are introducing a new directory for ITSM tools called Tools Advisor. The aim is to build a definitive industry directory of ITSM tools in one place to help prospective buyers with tool selection. We’ve begun our directory with a review of 14 different ITSM tools. See www.toolsadvisor.net Write a review Do you agree with our rankings? As well as our own independent reviews of tools, we also... 

Are you passionate about ITSM?

Serving worldwide ITSM professionals since 2011 ITSM Review is a well-respected and independent voice in the ITSM market. As a high growth business we are now on the hunt for a talented and passionate individual to join our growing team. Who are Enterprise Opinions?  Enterprise Opinions owns and operates two niche IT communities: The ITAM Review and The ITSM Review. Our mission is to provide independent... 

Getting your ITSM questions answered

Do you have questions about ITSM? At The ITSM Review, we come across a range of IT service management professionals, covering the full spectrum of experience. Within our community of contributors and visitors, you’re rubbing shoulders with experienced ITSM practitioners, industry analysts and commentators, and those who may have been assigned their first service management improvement project. Where... 

Enterprise Release Management Tools Group Test

The ITSM Review will be performing a deep dive review of Enterprise Release Management tools. This article provides an introduction to Enterprise Release Management (ERM) and a high level summary of typical functionality. Notes This group test will be conducted by Rebecca Beach, our ITSM Analyst, and Rob Spencer, Change and Release specialist and vice-chair of the UK itSMF Transition SIG. We’ve...