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The 2014 ITSM Tools Universe

2014 ITSM Tools Universe: Runners, riders, market share and market focus for the whole ITSM Tools market Please note that we are no longer accepting entries to be part of this report. Today we kick off our 2014 ITSM Tools Universe research in which we will be looking at the multitude of tools out there that claim to help with the management of Information Technology Services; from one function tools... 

Anybody for some festive networking?

It’s happening. Our first post about Christmas is here. To be fair, the Christmas cards have been in the shops (in the UK) since September and it is (believe it or not) only 34 days until Christmas Day, so hopefully that means I can get away with posting festive cheer in November?! To avoid hearing too many “bah humbugs” I’ll try to keep this post short and sweet. We are arranging an informal... 

Introducing Rebecca

Rebecca Beach, ITSM Research Analyst (bringing balloons to Analyst briefings is strictly prohibited) I am very pleased to welcome Rebecca Beach to the team! Rebecca is joining as ITSM Research Analyst. SDI IT Service Excellence Professional of the Year 2012, Rebecca is a self-confessed geek and ITSM fangirl. “Rebecca is very passionate about providing the best possible service to her customers. She... 

2nd Birthday

The terrible two’s? (Categorized by temper tantrums, saying “No” to everything, or refusing to do as they are told) We’ve been so busy here at The ITSM Review we missed our own 2nd Birthday, Whoops! Our very first article hit the interwebs on 3rd August 2011. Some 200 articles later, we have 24,000 visits a month (August 2013) from all over the globe. A sincere thank you to all the... 

And the winner is…

We recently gave all you lovely people the opportunity to win a Kindle Fire in return for writing a review on Rob England’s (a.k.a ‘The IT Skeptic’) latest book “Plus! The Standard+Case Approach: See service response in a new light”, and today is the exciting day when we announce the winner! With all of the reviews in, Martin Thompson took his place at the judging table and began reading... 

Integrations Group Test line up announced

Winning team: Which tool set will lead our Integration Group Test by Ros Satar (…and gratuitous shot of Chris Froome in his yellow jersey enroute to win the 100th edition of the Tour de France with Team Sky) Absolute Software, BDNA, Bomgar, Cherwell, EasyVista, LANDesk, ManageEngine, Matrix42, Nexthink and ServiceNow are confirmed participants for our upcoming ‘Integrations’ review. The... 

Product Reviews Roadmap

Swit Swoo! Ros Satar looking glam at Edgasbaston Cricket Stadium in Birmingham for the SDI awards dinner. We have the following technology reviews scheduled for publication before the end of 2013 on The ITSM Review: Service Catalogue By Barclay Rae, Completed, to be published soon. See ‘Coming Soon: Axios, Biomni, Matrix42 & ServiceNow Showcase Service Catalogue‘ and ‘Barclay... 

Reader Census – The results so far…

We began a reader census a couple of weeks back. See the original article here: ‘Reader Census – Your opinion counts‘. Thank you to everyone who has taken the time to complete the census. It will remain open so please take a few minutes to share your opinion So far the average completion time is less than 90 seconds It only has 6 simple questions on one page As you can see we are... 

Competition: Review “Standard+Case” – Win a Kindle Fire

Write a review, chance to win a Kindle Fire Regular ITSM Review columnist Rob England (a.k.a. ‘The IT Skeptic’) has just published his latest contribution to the ITSM industry: “Plus! The Standard+Case Approach: See service response in a new light” Book blurb: “If your customers see your group as bureaucratic and inflexible… If your staff feel process bound… If your process doesn’t... 

Integrating IT management data to support ITSM

Integrating IT management plumbing to support ITSM processes With my Incident and Problem Management focussed review completed, I am now turning my attention to my next review project: Integration tools that compliment ITSM. Integration Tools complementing ITSM One of the key elements of delivering quality service to an organisation is to ensure that teams have relevant information to hand, to assist... 

Product Group Tests

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