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Two Speed Transition – Agile vs. Traditional

The service transition SIG presented an interactive session at the itSMF conference in November to discuss modern innovative and traditional approaches to Service Transition. The conference session covered Release Management, Service Catalogue and Early Life Support and arguments were made for both traditional and more modern innovative approaches in quick fire 5 minutes presentations. After each round,... 

ITIL® Practitioner Guidance publication and PDF formats – now available!

*** Sounds Klaxon *** The sparkly ITIL® Practitioner Guidance publication and PDF formats are now available! If you’re planning on sitting the new ITIL® Practitioner course and exam; you can now get some pre reading in. You can check out the official press release from ITIL towers below or you can order the books directly by following this link. PRESS RELEASE – ITIL Practitioner Guidance... 

itSMF Czech Republic 2016 Conference

It’s the Czech Republic baby! The itSMF Czech Republic will be holding their annual conference next month – the first big ITSM event for 2016 – how exciting is that? Here’s what we know so far: About the conference The aim of this year’s conference is to help senior management in both private companies and public organisations optimise performance using best practice,... 

Injecting some ITSM goodness into the itSMF UK

After an action packed few days at the itSMF UK conference last week, I was lucky enough to catch up with itSMF UK CEO Barclay Rae for a quick chat about life the universe and everything, or in our case, IT, SDI, AXELOS and the sparkly new ITIL practitioner qualification. Barclay Rae, The Service Desk Inspector The Conference has been a big focus over recent weeks and has been generally seen as a huge... 
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Transition, collaboration & cute penguin videos – it’s the itSMF UK 2015 Conference! Part 2

Day 2 Following our coverage of Day 1 of the itSMF UK conference, we’re back as promised with Day 2! Selling Problem Management – the views of the ITSMF UK Special Interest Group Barry Corless, Global Knowledge First up on day 2 was Barry’s session on the itSMF UK Problem Management SIG whitepaper on selling Problem Management. Great to introduce the infamous @Barry_Corless66 at #itsm15 @itSMFUK... 

ITSM, SIAM & winning elephants – it’s the itSMF UK 2015 Conference! Part 1

It’s London baby! The itSMF UK held their annual conference in London this week. The theme of the conference was “new problems, new solutions” and was held at a sparkly new location, the Sofitel at Heathrow. Not often you get to present in a room with chairs by Hugo Boss #IT4IT #ITSM15 track 4 Arora theatre 15:00 today pic.twitter.com/7ioJY0WAdd — Tony Price (@TonyPriceAtWork) November... 

itSMF UK Conference 2015 Preview

Roll up, roll up! It’s one of the biggest events in the UK ITSM calendar next week as it’s the annual itSMF UK conference! We are proud to be media partners so here is a preview of coming attractions!   There are 4 tracks for the conference: Track 1: Change & Collaboration Track 2: Cloud & Service Integration Track 3: People & Skills Track 4: Service Culture & Customer Experience   Introducing... 

itSMF Ireland Conference Review

The itSMF Ireland hosted its annual conference in Dublin last week. The theme of the conference was Continual Service Improvement something I for one was really excited about. Most of the time conferences will talk about Service Design, Transition or Operation but there’s usually little if anything on CSI. The other reason for the excitement was that for me, itSMF Ireland is my home conference so... 

itSMF Ireland Conference preview – Keep moving forward!

CSI – Keep moving forward Ahead of the itSMF Ireland conference on the 8th October in Dublin I speak with Colm O’Shea and Vawns Murphy from itSMF Ireland to discuss their theme for the conference – Continual Service Improvement (CSI). Event Listing and further info here: http://www.theitsmreview.com/2015/08/event-listing-itsmf-ireland-8th-october-dublin/ itSMF Ireland conference... 

ITSM14 Conference

OVO Energy win IT Service Management Team of the Year at ITSM14 This ITSM14 conference article is written jointly between myself, Vawns Murphy Guest of Virgin Media and Duncan Watkins of SHL Talent Measurement from CEB the winner of the ticket giveaway we ran jointly with itSMF UK This year’s conference saw something old and something new. The old was a return to the Novotel London, a venue whose...