Like many who work in ITSM, I am of course aware of the need for, and the importance of Continual Service Improvement throughout the Service Management Lifecycle.
But what does it entail in real terms, and not just what I read on the ITIL course/in the books?
I came along to the itSMF CSI SIG, held in London to find out.
CSI in a nutshell
The purpose of CSI is to constantly look at ways of improving...