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Review: Samanage for Outside IT 2014

Samanage This independent review is part of our Outside IT Review. Outside IT Review Overview and Terms Also participating – Cherwell, ServiceNow, TOPdesk To download the full report as a PDF please visit : http://download.itassetmanagement.net/outside-it/   Executive Summary Elevator Pitch Vendor pitch is around speed of implementation and lack of need for technical input and ease... 

Review: Cherwell for Outside IT 2014

Cherwell Service Management This independent review is part of our Outside IT Review. Outside IT Review Overview and Terms Also participating – Samanage, ServiceNow, TOPdesk To download the full report as a PDF please visit : http://download.itassetmanagement.net/outside-it/   Executive Summary Elevator Pitch Cherwell is an established vendor within the ITSM market, with a particular... 

Review: TOPdesk for Outside IT 2014

TOPdesk This independent review is part of our Outside IT Review. Outside IT Review Overview and Terms Also participating – Cherwell, Samanage, ServiceNow To download the full report as a PDF please visit : http://download.itassetmanagement.net/outside-it/   Executive Summary Elevator Pitch TOPdesk offers ‘out-of-the-box’ service management solutions, with standard configurations... 

Review: ServiceNow for Outside IT 2014 (Best in Class)

ServiceNow (Best in Class) This independent review is part of our Outside IT Review. Outside IT Review Overview and Terms Also participating – Cherwell, Samanage, TOPdesk To download the full report as a PDF please visit : http://download.itassetmanagement.net/outside-it/   Executive Summary Elevator Pitch A leader in Enterprise Service Management (ESM) – ServiceNow is positively... 

Review: Outside IT 2014

To download the full report as a PDF please visit : http://download.itassetmanagement.net/outside-it/ This is a competitive review of software vendors who offer Outside IT capabilities as part of their IT service management (ITSM) solution. Products reviewed: Cherwell Service Management Samanage ServiceNow TOPdesk   Outside IT 2014 – Best in Class In The ITSM Review’s opinion, ServiceNow... 

Event Review, itSMF India Annual Conference, Bangalore

itSMF India held their 2nd annual conference at the Vivanta Hotel in Bangalore on the 5th November. My quick video review is below. Some thought provoking presentations, interactive panel sessions and great simulation exercise to finish the day. Congratulations to Suresh GP and the itSMF India team for an excellent conference and thanks for inviting us. Unashamed commercial plug: Suresh GP (Our courteous... 

Proactive Problem Management Review [2014] – The Results

This is a competitive review of software vendors who offer proactive problem management capabilities as part of their IT service management (ITSM) tool. Products reviewed: Freshservice Nexthink ManageEngine ServiceDesk Plus Alemba vFire [BEST IN CLASS]  Proactive Problem Management 2014  There seems to be a imbalance within proactive problem management and alerting generally that means that either... 

Nexthink V5 Review for Proactive Problem Management

This is part of a competitive review of software vendors who offer Proactive Problem Management capabilities as part of their IT service management (ITSM) solution. Other products reviewed: Summary Page Freshservice ManageEngine ServiceDesk Plus Alemba vFire [BEST IN CLASS] Commercial Summary – Nexthink V5 Review Vendor Nexthink Product Nexthink V5 Version reviewed 5.2 Date of version... 

Freshservice Review for Proactive Problem Management

This is part of a competitive review of software vendors who offer Proactive Problem Management capabilities as part of their IT service management (ITSM) solution. Other products reviewed: Summary Page Nexthink ManageEngine ServiceDesk Plus Alemba vFire [BEST IN CLASS] Commercial Summary – Freshdesk FreshService Review Vendor Freshdesk Inc. Product Freshservice Version reviewed n/a Date... 

ManageEngine ServiceDesk Plus Review for Proactive Problem Management

This is part of a competitive review of software vendors who offer Proactive Problem Management capabilities as part of their IT service management (ITSM) solution. Other products reviewed: Summary Page Freshservice Nexthink Alemba vFire [BEST IN CLASS] Commercial Summary – ManageEngine ServiceDesk Plus Review Vendor ManageEngine Product ServiceDesk Plus Version reviewed 9.0 Date of...