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Atlassian tops table for customer satisfaction, 17 tools ranked by customers at #SITS15

The ITSM Review team recently attended the ITSM trade show SITS15 to collect customer reviews of ITSM tools for our new sister site: TOOLS ADVISOR. We wanted to know how SITS15 visitors rated their ITSM tools: How did they rate the tool? is it good value for money? Are the support team responsive, did tool buyers receive a good level of support? How satisfied were they with the product and how likely... 

Enterprise Release Management Tools: Plutora

Introduction Enterprise Release Management is an increasingly prominent discipline, occupying the intersection of technical release management, project delivery and change management. Its focus is on understanding and governing the full portfolio of multi-stream changes, be they quarterly ERP releases, one-off project deliveries or monthly patching. The demands on enterprise level release managers... 

Review: Atlassian JIRA Service Desk and Confluence

This independent review is part of our Self Service Market Review. Self Service Market Review and Terms Also participating: Alemba Cased Dimensions Cherwell Service Management EasyVista Freshservice LANDESK (BEST IN CLASS) SMT-X Commercial Summary Vendor Atlassian Product JIRA Service Desk and Confluence Version reviewed 2.2-OD-08 Date of version Release December 2014 Year Founded 2002 Customers 9000... 

Review: Cased Dimensions SCSM Self-Service Portal

This independent review is part of our Self Service Market Review. Self Service Market Review and Terms Also participating: Alemba Atlassian Cherwell Service Management EasyVista Freshservice LANDESK (best in class) SMT-X Commercial Summary Vendor Cased Dimensions Product SCSM Self-Service Portal Version reviewed 2.2 Date of version Release December 2014 Year Founded 2009 Customers 40+ Pricing... 

Review: SMTX Service Catalogue SSP

This independent review is part of our Self Service Market Review. Self Service Market Review and Terms Also participating: Alemba Atlassian Cased Dimensions Cherwell Service Management EasyVista Freshservice LANDESK (best in class) Commercial Summary Vendor SMT-X Product SSP Version reviewed 7.1 Date of version Release October 2014 Year Founded 2009 Customers 45 Pricing Structure #End... 

Self Service Review [2015] – The Results

This is a review of software products and vendors with their products in the ‘Self Service’ market area. Products reviewed: Alemba Atlassian Cased Dimensions Cherwell Service Management EasyVista Freshservice LANDESK (best in class) SMT-X 1 Overview 1.1 Self Service and the ITSM Market ‘Self Service’ is a current buzzword for vendors and practitioners alike in the ITSM world. For... 

Review: Cherwell Software Service Management

This independent review is part of our Self Service Market Review. Self Service Market Review and Terms Also participating: Alemba Atlassian Cased Dimensions EasyVista Freshservice LANDESK (best in class) SMT-X Commercial Summary Vendor Cherwell SoftwareTM Product Cherwell Service Management® Version reviewed 5.1 Date of version Release December 2014 Year Founded 2007 Customers 700+ Pricing... 

Review: EasyVista Service Manager

This independent review is part of our Self Service Market Review. Self Service Market Review and Terms Also participating: Alemba Atlassian Cased Dimensions Cherwell Service Management Freshservice LANDESK (best in class) SMT-X Commercial Summary Vendor EasyVista Product EasyVista ServiceManager Version reviewed 2014 Date of version Release Summer 2014 Year Founded 1988 Customers 887 Pricing... 

Review: Alemba vFire Core

This independent review is part of our Self Service Market Review. Self Service Market Review and Terms Also participating: Atlassian Cased Dimensions Cherwell Service Management EasyVista Freshservice LANDESK (best in class) SMT-X Commercial Summary Vendor Alemba Limited Product vFire Core Version reviewed 9.2.0 Date of version Release 2014 Year Founded 2007 Customers 350 Pricing... 

Review: Freshservice

This independent review is part of our Self Service Market Review. Self Service Market Review and Terms Also participating: Alemba Atlassian Cased Dimensions Cherwell Service Management EasyVista LANDESK (best in class) SMT-X Commercial Summary Vendor Freshdesk Inc. Product Freshservice Version reviewed N/A Date of version Release January 2015 Year Founded 2010 Customers 3000 Pricing...