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SIAM Group Test – The Results

This group test is a review of software products and vendors in the service integration and management (SIAM) market area. Our remit was to explore how toolsets can support and optimise SIAM. SIAM Overview SIAM is a framework for managing multiple suppliers of information technology services and integrating them to provide a single business-facing IT organisation. The starting point for SIAM is the... 

Incident Management Group Test 2016 – The Results

This group test is a review of software products and vendors in the ‘Incident Management’ market area. Our remit was to explore how toolsets can support and optimise the Incident Management process. Incident Management Overview Incident Management is a key part of the ITSM Software Market – think about it – what organisation doesn’t do Incident Management? Incident Management is one... 

Coming Soon: SIAM Group Test

Our next Group Test will explore how toolsets can aid you on your SIAM journey: SIAM: Service Integration & Management (SIAM) is the term given to a multi-vendor service model, where the traditional service towers (storage, network, infrastructure, desktop, service desk, etc) are sourced to a supplier eco-system. This is supported by an internal or external SIAM function which delivers IT Service... 

ITAM and ITSM Integration Group Test – The Results

Six tools offering ITAM and ITSM from around the globe This Group Test explores the relationship between the IT management disciplines of IT Asset Management (ITAM) and IT Service Management (ITSM). Our remit was to explore the opportunities for managing assets and interacting with ITAM teams whilst maintaining everyday ITSM processes. In particular we were looking to review ITSM tools that offer ITAM... 

InvGate for ITAM and ITSM

I recently reviewed InvGate for the ITAM vs. ITSM Integration group test. Below is a summary, read the full review on Tools Advisor here. Also Participating: ManageEngine Matrix42 [Best in Class] Miradore SupaTOOLS Virima Technologies To read the summary, strengths and weaknesses, and criteria please visit this page. InvGate Assets & Service Desk Invgate is an Argentinian software company offering... 

SupaTOOLS for ITAM and ITSM

This independent review is part of our ITAM vs. ITSM Integration group test. Also participating: InvGate ManageEngine Matrix42 [Best in Class] Miradore Virima Technologies To read the summary, strengths and weaknesses, and criteria please visit this page.  Commercial Summary Vendor SupaTOOLS Product SupaDESK, SupaCMDB Version reviewed 20150104, released 4th April 2015 Year Founded 2014... 

ManageEngine for ITAM and ITSM

This independent review is part of our ITAM vs. ITSM Integration group test. Also participating: InvGate Matrix42 [Best in Class] Miradore SupaTOOLS Virima Technologies To read the summary, strengths and weaknesses, and criteria please visit this page. Commercial Summary Vendor ManageEngine; a division of ZOHO Corp Product ServiceDesk Plus Version reviewed 9.1 Year Founded 2002 Customers 100,000+ Pricing... 

Matrix42 for ITAM and ITSM [Best in Class]

I recently reviewed Matrix42 [Best in Class] for the ITAM vs. ITSM Integration group test. Below is a summary, read the full review on Tools Advisor here. Also Participating: InvGate ManageEngine Miradore SupaTOOLS Virima Technologies To read the summary, strengths and weaknesses, and criteria please visit this page. Arguably the first vendor to offer comprehensive Enterprise grade SAM within... 

Miradore for ITAM and ITSM

This independent review is part of our ITAM vs. ITSM Integration group test. Also participating: InvGate ManageEngine Matrix42 [Best in Class] SupaTOOLS Virima Technologies To read the summary, strengths and weaknesses, and criteria please visit this page. Commercial Summary Vendor Miradore Product Miradore Version reviewed V4.1 (released June 2015) Year Founded 2006 Customers About 40... 

Nexthink V6 Review

I reviewed Nexthink earlier in the year, worthy winners of our ITAM Excellence awards for Innovation. Check out a summary of Nexthink below or read the full review on Tools Advisor here: http://www.toolsadvisor.net/tools/nexthink Nexthink V6.0 Nexthink is a pioneer of end-user IT analytics. This review takes a look at the core capabilities of Nexthink, the route to market for the company, competitive...