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ITSM: Making a big splash in SAM

The following article forms part of a larger publication looking to understand the merits of best-practice as they pertain to Software Asset Management. Like any IT discipline, SAM does not exist in isolation, and can benefit greatly from the data typically deemed resident in Service Management. As ever, your feedback in the comments section below would be welcomed. Software Support & Maintenance... 

ITSM – Crossing the SAM Divide

As can be seen from the literature and marketing brochures of many Service Management tool providers, the appeal to cross the border and reach into the Software Asset Management space is proving very difficult to resist, and there is some merit to the approach: Inventory agents for SAM report the same data as inventory agents for ITSM, so if an ITSM tool is already in place, why not use it and save...