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Proactive Problem Management Review [2014] – The Results

This is a competitive review of software vendors who offer proactive problem management capabilities as part of their IT service management (ITSM) tool. Products reviewed: Freshservice Nexthink ManageEngine ServiceDesk Plus Alemba vFire [BEST IN CLASS]  Proactive Problem Management 2014  There seems to be a imbalance within proactive problem management and alerting generally that means that either... 

Nexthink V5 Review for Proactive Problem Management

This is part of a competitive review of software vendors who offer Proactive Problem Management capabilities as part of their IT service management (ITSM) solution. Other products reviewed: Summary Page Freshservice ManageEngine ServiceDesk Plus Alemba vFire [BEST IN CLASS] Commercial Summary – Nexthink V5 Review Vendor Nexthink Product Nexthink V5 Version reviewed 5.2 Date of version... 

Freshservice Review for Proactive Problem Management

This is part of a competitive review of software vendors who offer Proactive Problem Management capabilities as part of their IT service management (ITSM) solution. Other products reviewed: Summary Page Nexthink ManageEngine ServiceDesk Plus Alemba vFire [BEST IN CLASS] Commercial Summary – Freshdesk FreshService Review Vendor Freshdesk Inc. Product Freshservice Version reviewed n/a Date... 

ManageEngine ServiceDesk Plus Review for Proactive Problem Management

This is part of a competitive review of software vendors who offer Proactive Problem Management capabilities as part of their IT service management (ITSM) solution. Other products reviewed: Summary Page Freshservice Nexthink Alemba vFire [BEST IN CLASS] Commercial Summary – ManageEngine ServiceDesk Plus Review Vendor ManageEngine Product ServiceDesk Plus Version reviewed 9.0 Date of... 

Alemba vFire Review for Proactive Problem Management [BEST IN CLASS]

This is part of a competitive review of software vendors who offer Proactive Problem Management capabilities as part of their IT service management (ITSM) solution. Other products reviewed: Summary Page Freshservice Nexthink ServiceDesk Plus (Manage Engine) Alemba vFire Review – Commercial Summary Vendor Alemba Ltd Product vFire 9.1 Version reviewed 9.1 Date of version Release 2011 Year... 

Rejuvenated BMC puts UX at the heart of Remedy

The new BMC logo BMC’s user conference ‘BMC Engage’ will be held in Florida, USA, from the 13th to 16th October. BMC will be showcasing a number of new initiatives and innovations including a revamped user experience for Remedy users. With the new look and feel to Remedy comes a new look and feel to the company image (See logo right). Smart IT The BMC Remedy with Smart IT release includes: Contemporary... 

Technology Review: DAMEWARE REMOTE SUPPORT V11.0.0

This is an independent review of Dameware Remote Support. AT A GLANCE A global leader in the market of service automation software and remote management, SolarWinds mission is to provide purpose-built products designed to make IT professional’s jobs easier. This review takes a look at the core capabilities, the route to market, competitive strengths and weaknesses, product development roadmap and... 

Enterprise Release Management Tools Group Test

The ITSM Review will be performing a deep dive review of Enterprise Release Management tools. This article provides an introduction to Enterprise Release Management (ERM) and a high level summary of typical functionality. Notes This group test will be conducted by Rebecca Beach, our ITSM Analyst, and Rob Spencer, Change and Release specialist and vice-chair of the UK itSMF Transition SIG. We’ve... 

ITSM Tools Universe Preview: How aligned are ITSM tool vendors to their customers?

Rebecca Beach has been locked away in ITSM Review labs reviewing technology and crunching numbers for the last few months in preparation for our ITSM Tools Universe research. I am very pleased to say that we’ll be lifting the lid on the research in the next few weeks. In this article I’ll provide a quick preview. How customizable is your ITSM tool? ITSM Review readers have told us the ability... 

Technology Review: EasyVista

This is a review of the EasyVista ITSM solution. The product (set) reviewed was: EasyVista ServiceManager EasyVista Service-Apps EasyVista Click2Get These collectively make up ‘EasyVista.com’ – the product set reviewed will be released on July 1st 2014. At a glance EasyVista is an established and growing player in the ITSM industry – from an initial start in 1988 through to a floated business...