News, Reviews and Resources for ITSM Professionals.

Home » Tools

Review: ServiceNow for Service Catalogue

This independent review is part of our 2013 Service Catalogue Group Test. Service Catalogue 2013 Group Test Overview and terms Also participating – Axios [BEST IN CLASS], Biomni, Matrix42 Executive Summary – ServiceNow Overview High end functionality Enterprise focus Strong corporate backing and growth Strengths Extensive functionality Best Demand dashboard functions Flexibility... 

Review: Axios assyst for Service Catalogue [BEST IN CLASS]

This independent review is part of our 2013 Service Catalogue Group Test. Service Catalogue 2013 Group Test Overview and terms Also participating – Biomni, Matrix42, ServiceNow Executive Summary – Axios (BEST IN CLASS) Overview High-end option for Medium – Enterprise Simple intuitive UI/OOTB Strengths Seamless integration with assyst ITSM processes UI Strategic approach Vendor... 

Review: Biomni Front Office for Service Catalogue

This independent review is part of our 2013 Service Catalogue Group Test. Service Catalogue 2013 Group Test Overview and terms Also participating – Axios (BEST IN CLASS), Matrix42, ServiceNow Executive Summary – BIOMNI Overview Good functionality Nice commercial approach Good option for Tech-only implementations (e.g. MSPs) Strengths Good intuitive functionality Commercial... 

Review: Axios assyst

This independent review is part of our 2013 Incident and Problem Review. See all participants and terms of the review here. Executive Summary Elevator Pitch A tidy interface, driven by product hierarchies, and backed up with a potentially powerful CMDB.Work put in to configure the Info Zone, Guidance and FAQs can make the job of the Service Desk, Analysts, and even the end user interaction easier. Strengths Crisp... 

Review: BMC Footprints

This independent review is part of our 2013 Incident and Problem Review. See all participants and terms of the review here. Executive Summary Elevator Pitch An improved interface and comprehensive coverage of Incident and Problem Management, with some added innovation to make scheduling work a little easier for Service Desks and support staff alike. Strengths Logging by Type, Category and Symptom... 

Review: Cherwell

This independent review is part of our 2013 Incident and Problem Review. See all participants and terms of the review here. Executive Summary Elevator Pitch Cherwell use intelligent interfaces and well constructed forms to automate the basics of the processes in a comprehensive and informative way. Strengths Core stages of process management as part of the user interface In-context configuration... 

Review: TOPdesk

This independent review is part of our 2013 Incident and Problem Review. See all participants and terms of the review here. Executive Summary Elevator Pitch TOPdesk adds Kanban-type resource scheduling to add a new dimension onto Incident and Problem Management. Strengths The Plan Board incorporates a Kanban style approach to scheduling tasks to help drive efficient resourcing Keywords trigger... 

Review: Nexthink

This independent review is part of our 2013 Incident and Problem Review. See all participants and terms of the review here. Executive Summary Elevator Pitch If systems management monitoring takes care of servers, Nexthink presents you all you need to know about the end-user side of the coin. Nexthink sits apart from the nuts and bolts of Service Management tooling, but offer guidance to analysts... 

Stephen Mann – ITSM Tool Verification: A Good Or Bad Thing?

ITSM Tool Certifications - Good or Bad Thing? What is your view? This article has been contributed by Stephen Mann, Senior Analyst at Forrester Research. I recently stumbled upon the fact that Pink Elephant had introduced a new PinkVERIFY “version,” PinkVERIFY 2011, I assume to move into line with ITIL 2011. It reminded me that I still owed the IT Service Management (ITSM) Community a blog on such... 

The "Fantasy" ITSM team

Who would be in your fantasy ITSM implementation team? After years of experience deploying ITSM solutions in a variety of customers,  and in the midst of a major soccer tournament here in Europe which brings out the managerial expert in football-watching folk, I found myself musing on what would be my “Fantasy” ITSM team. What is that seemingly mythical combination of team members that... 

Product Group Tests

Article by Topic