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Service Management’s 4 Golden C’s: Codeless Configuration & Complete Customisation

Edinburgh Castle from Princes Park. Cherwell Software has won a new customer for its Service Desk software solutions in the shape of Baillie Gifford, an independent investment management partnership based in Edinburgh, Scotland. Baillie Gifford is one of the largest investment trust managers in the UK. The firm is wholly owned by 36 partners and manages in excess of £75 billion with 700 staff. Complete... 

IT Service Management At VMTurbo Speed

Holonomix MD Darren Prince Management software company VMTurbo has announced HoloSphereVMT, an operations/service desk management offering which has been developed with industry partner Holonomix. Claiming to be able to provide “out-of-the-box” integration with service desk solutions such as ServiceNow, Zendesk and OTRS, this new offering aims to reflect real-world customer requirements in its... 

IT SmartDesk: When Everyone Can Work in IT Support

I recently spoke with Maff Rigby of ITSM start-up IT SmartDesk. Maff recently presented a session at the itSMF UK conference entitled ‘Social IT – how social media is turning ITSM on its head’. The slides from Maff’s session can be found here. Facebook Meets IT Support In a nutshell, during his itSMF session Maff suggested ways in which Social concepts could be used to our advantage in ITSM.... 

ITSM Tools Census – Creating an Independent Guide to Tools

One of the primary reasons for starting The ITAM Review back in 2008 was to simply provide an unbiased list of the key players in the market. The vendor directory was one of the first pages to be published on The ITAM Review and continues to be one of the most frequently visited pages. I commonly speak to organizations about to embark on their final technology selection with tools that are inappropriate... 

Which ITSM Vendors Engage Online?

I was inspired to compile this list of ITSM Vendors in order of online influence after listening to an edition of the ITSM Weekly Podcast in which James West of ServiceDesk360 discussed his list of ‘influencers’ on PeerIndex. Of all the segments of the IT market that might benefit from social networking and enterprise collaboration – nowhere is it more relevant that ITSM. Click to View Vendors... 

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