News, Reviews and Resources for ITSM Professionals.

Enterprise Service Management Webinar Module 5: INCIDENT MANAGEMENT

27th May 2016

About This Event

On the 27th May, The ITSM Review is brought you the fifth Webinar in the Enterprise Service Management series– Incident Management. This was the 5th of 11 modules.

The Webinar was presented live by Vawns Murphy at 02:00 PM BST on 27th May 2016.

If you couldn’t attend the live session, please register below to receive a link to the webinar recording, for on-demand play back.


How to do Incident Management in the real world:

  • Introduction to Incident Management
  • Practitioner guidance
  • Major Incidents
  • Overview of the SDI standard


Find out more about and full details of the Enterprise Service Management Training Program here.

Who Should Attend

  • Release Managers

  • Project Managers

  • Service Delivery Managers

  • Developers

  • Software testers

Why You Should Attend

  • Cost – The Webinar is FREE.

  • Convenience – You can participate in the webinar from a location of your choosing. No travelling/ travel costs involved.

  • Interaction – You have the opportunity to communicate and ask questions with the presenter and peers.


  • Introduction to Incident Management
  • Practitioner guidance
  • Major Incidents
  • Overview of the SDI standard




Vawns Murphy –  Irish mum of 3. ITIL V2 Manager (red badge) and ITIL V3 Expert (purple badge). SDI Managers certificate. Further qualifications in COBIT, ISO 20000, SAM, PRINCE2 and Microsoft. Author of itSMF UK collateral on Service Transition, Software Asset Management, Problem Management & the “How to do CCRM” book. Reviewer for the Service Transition ITIL 3 2011 publication. Senior ITSM analyst for Enterprise Opinions.


There are no sponsors for this webinar.

Testimonials & Reviews

‘Thank you I’m looking forward to the next webinar’



‘Really good as always and as expected given the presenters credibility.  A great resource’

‘Outstanding webinar. I learned a few areas where we can improve our implementation of change. Also, gained more interest in pursuing further ITIL and Cobit certification.’

‘Excellent webinar. Vawns explained the Change Management process very well and in a way it was easy to understand. I am looking forward to more ITSM Review Webinars.’