News, Reviews and Resources for ITSM Professionals.

Home » Posts tagged with "2011"

SDITS12 Session: "ITIL 2011: Any the wiser?"

2011 - Does anyone care? Having gained my ITIL® V3 Foundation Certification before the new ITIL 2011 updates, I was really keen to hear this key-note seminar, at the recent Service Desk & IT Support Show 2012. There was small gathering for the post-lunch session, and the assembled panel certainly did not lack experience. Roy Illsley, Ovum, led the panel discussions, and was joined on stage by... 

2011 – The Year When Irresistible Force Met Immovable Object

Kylie Fowler is a regular columnist for The ITAM Review (see tag: Kylie Fowler). Here Kylie writes her first article for The ITSM Review. As we blithely march into the bold new world that is 2012, I’d like to take a pause to take a look back at 2011, which I would contend is one of the most momentous years in corporate computing. Why? Because 2011 was the year of an extraordinarily swift paradigm... 

Product Group Tests

Article by Topic