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Heat Software Event 2015 Review

Heat Software hosted their annual Heat event in London this week. The event is especially for users of the software, giving them access to subject matter experts, industry partners & consultants and a “preview of forthcoming attractions” for exciting new toolset functionality. The event was held at the Crystal building in central London and was completely packed out. Not even a DLR strike... 

itSMF Ireland Conference Review

The itSMF Ireland hosted its annual conference in Dublin last week. The theme of the conference was Continual Service Improvement something I for one was really excited about. Most of the time conferences will talk about Service Design, Transition or Operation but there’s usually little if anything on CSI. The other reason for the excitement was that for me, itSMF Ireland is my home conference so... 

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