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Service Management’s 4 Golden C’s: Codeless Configuration & Complete Customisation

Edinburgh Castle from Princes Park. Cherwell Software has won a new customer for its Service Desk software solutions in the shape of Baillie Gifford, an independent investment management partnership based in Edinburgh, Scotland. Baillie Gifford is one of the largest investment trust managers in the UK. The firm is wholly owned by 36 partners and manages in excess of £75 billion with 700 staff. Complete... 

itSMF 2012: 21 Years Of Knowledge & Vision

Service Management should always be capitalised in full when it precedes the word Forum — in relation to the itSMF UK’s Conference and Exhibition. With this rule of protocol laid down then, we can now point to the ITSM12 conference, which is this year being staged from November 5th to 6th at the Novotel London West. NOTE: That’s W6 8DR and Hammersmith Tube for those of you that want to mark... 

IT Service Management At VMTurbo Speed

Holonomix MD Darren Prince Management software company VMTurbo has announced HoloSphereVMT, an operations/service desk management offering which has been developed with industry partner Holonomix. Claiming to be able to provide “out-of-the-box” integration with service desk solutions such as ServiceNow, Zendesk and OTRS, this new offering aims to reflect real-world customer requirements in its... 

UK IT Conference Season Starts With Service Desk & IT Support Show

Laura Venables "Our 2012 line-up of big name exhibitors and illustrious expert speakers has already generated a lot of positive feedback from pre-registered visitors" Spring has sprung and the IT conference season engine for 2012 has officially started. Actually, Las Vegas and Orlando got going in January/February, but at least we’re civilised enough to wait until the clocks go forward... 

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