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Live from LEADit, Conference Review

Meeting April Allen (@knowledgebird) at LEADit – the itSMFA conference DAY ONE I’m at the itSMF Australia LEADit conference in Melbourne. It started with a buzz of excitement with a healthy turnout of 674 expected during the 3 days. The opening ceremony from itSMFA Chair Kathryn Heaton and Australian politician Gordon Rich-Phillips were very positive about the state of ITSM in Australia and... 

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