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The Curious Technologist & The Case of the Analogies

Sometimes technicians, to paraphrase the character of Ian Malcolm, are: “… so preoccupied with whether or not they could, they didn’t stop to think if they should.” As the new analyst for The ITSM Review, I was presented with the objectives and characteristics of the role – namely that of The Curious Technologist. As I embark on this odyssey, I want these articles in particular to be a little... 

Rob England: What is a Service Catalogue?

"The menu analogies we see all the time when talking about service catalogue are misleading. " We are looking at railways (railroads) as a useful case study for talking about service management. What is the service catalogue of a railway? If you said the timetable then I beg to differ.  If you said one-trip, return and monthly tickets I don’t agree either. The menu analogies we see all... 

Product Group Tests

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