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Introducing Aprill

Aprill Allen, 'Knowledgebird' I am very pleased to announce that Aprill Allen is joining The ITSM Review. Aprill is passionate about Knowledge Management: capturing corporate knowledge and sharing it effectively. She has 13 years of helpdesk experience under her belt; working in tier 1, tier 2 and tier 2.5 roles for ISPs, Telco’s and financial institutions and has written an award winning... 

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