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Live from LEADit, Conference Review

Meeting April Allen (@knowledgebird) at LEADit – the itSMFA conference DAY ONE I’m at the itSMF Australia LEADit conference in Melbourne. It started with a buzz of excitement with a healthy turnout of 674 expected during the 3 days. The opening ceremony from itSMFA Chair Kathryn Heaton and Australian politician Gordon Rich-Phillips were very positive about the state of ITSM in Australia and... 

Live from LEADit: REA smashing IT department stereotypes

I’m at ‘LeadIT‘, itSMF Australia’s annual conference. In this article I share how REA have transformed the image of their IT department. Nigel Dalton keynoted at LeadIT and Damian Fasciani led a breakout session. How REA transformed IT There’s a certain stereotype that comes to mind when we talk about enterprise IT support teams; it’s a bunch of dudes, (usually), sitting... 

LEADIT Preview: Suresh GP and an introduction to Governance

Suresh GP (bottom row 3rd from right) opening the Chennai chapter of itSMF India on 1st August 2014. Suresh will present at the LEADIT conference in Melbourne Australia on the 13th to 15th August. In the run up this year’s itSMF Australia LEADIT14 conference I chatted with Suresh GP about his session entitled “Governance – custodian to changing business trends and IT landscape”. Q. ITSM Review:... 

itSMF Australia Annual Conference (LEADit)

This year’s conference will be hosted in Melbourne It is with incredible excitement that we are able to announce that we will be the Media Partner for the itSMF Australia Annual Conference (LEADit), 13-15 August 2014, at The Pullman Melbourne Albert Park Hotel in Australia. This ITSM event, which is the largest in the southern hempishere, brings together more than 500 IT professionals, with over... 

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