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ITSM Review Excellence Awards 2016

Request for Nominations – 2016 Excellence Awards The ITSM Review Excellence Awards celebrates the achievements of the true pioneers in the ITSM industry. We’re looking to shine a light on ITSM professionals, service providers, technology vendors and specialists who are progressing the industry and leading the field. Help us showcase ITSM industry excellence and inspire others by submitting an... 

Service Desk Rockstars – Retail Assist wins SDI Best Managed Service Desk Award

Nottingham based company Retail Assist, has won the globally recognised ‘Best Managed Service Desk’ Award at the Service Desk Institute’s (SDI) Annual IT Service and Support Awards. If you’ve not heard of Retail Assist before, they provide managed services for the retail sector and some of the brands they support are Pizza Hut, Vue Cinemas, Cath Kidston, Karen Millen, White Stuff and Oasis. The... 

ITSM14 Conference

OVO Energy win IT Service Management Team of the Year at ITSM14 This ITSM14 conference article is written jointly between myself, Vawns Murphy Guest of Virgin Media and Duncan Watkins of SHL Talent Measurement from CEB the winner of the ticket giveaway we ran jointly with itSMF UK This year’s conference saw something old and something new. The old was a return to the Novotel London, a venue whose... 

Product Group Tests

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