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Review: Axios assyst

This independent review is part of our 2013 Incident and Problem Review. See all participants and terms of the review here. Executive Summary Elevator Pitch A tidy interface, driven by product hierarchies, and backed up with a potentially powerful CMDB.Work put in to configure the Info Zone, Guidance and FAQs can make the job of the Service Desk, Analysts, and even the end user interaction easier. Strengths Crisp... 

2013 Incident and Problem Tools Review

Tools Reviewed: Axios assyst BMC FootPrints Cherwell Service Management Nexthink TOPdesk Download Review (Free PDF, No Registration Required – 601kb, 7 Pages) INTRODUCTION Incident and Problem Management are such mainstays of an ITSM tool, it is quite hard to find a way to dig through the differentiators. The process and the related workflows themselves are so seemingly straight forward, are... 

Product Group Tests

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