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CHANGE: Don't be a Statistic!

Change is inevitable, how you manage the organizational aspects will make all the difference For decades the industry experts have been telling us that 70% of organizational change fails. These experts include recognizable names such as Kotter, Blanchard, and McKinsey. It’s a scary story! This means that 70% of changes fail to recognize a return on investment, and achievement of stated goals and... 

Rob England: The People in ITSM

Maori proverb: "He aha te mea nui? He tangata. He tangata. He tangata." What is the most important thing? It is people, it is people, it is people. It’s all about the people. A service exists to serve people.  It is built and delivered by people. Even in the most technical domains like IT, the service is about managing information for people to use, and managing the way they use it. When... 

Product Group Tests

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