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What I learned about IT and DevOps from Gene Kim

Gene Kim presents at itSMF Norway Following on from my trip to itSMF Norway last week, I wanted to share with ITSM Review readers my thoughts on Gene Kim’s presentation “The Phoenix Project: Lessons Learned in Helping Our Businesses Win”, along with some of the key pieces of advice that he presented. Gene kicked off the first full day of the conference with his keynote presentation about... 

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