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'Basic Service Management' by Rob England (a.k.a The IT Skeptic)

Basic Service Management by Rob England This is a quick review of Rob England’s book ‘Basic Service Management’. You can find out more about Rob’s book and the TIPU method here: www.basicsm.com. If you want to share your own review please add a comment below. In my opinion this is a well written introduction to service management. This book might have also been called: ‘Service... 

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