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Batman, SIAM and Mean Time Between Ass Kickings: SITS16 Recap

It’s the London Olympia baby! Last week was the 2016 Service Desk & IT Support Show or SITS for short. SITS is a annual, free event in central London dedicated to all things tech support and ITSM related. First time this decade that #SITS16 has gone ahead without a train strike or pouring rain — Stuart Rance (@StuartRance) June 6, 2016 #ITSM #IT #ServiceDesk pro's... 

Guest Post: Practical ways to end the DevOps – IT Service Management Stand-Off

There’s some great dialog in the final standoff between Batman and the Joker in the movie The Dark Knight. It’s no-rules anarchy versus incorruptibility – “this is what happens when an unstoppable force meets an immovable object”- as the Joker maniacally puts it. In some ways it’s analogous to the friction existing between development and IT service management (ITSM) – especially how... 

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