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itSMF UK Conference 2013 – the practitioner perspective

Meeting the famous ITSM Penguin When I got a tweet from Sophie saying I’d won the ITSM Review Competition for a free ticket to the itSMF UK Conference and Exhibition I seriously couldn’t wait to tell people…especially my manager who was delighted. I’ve never been to Birmingham and I’d certainly never been to an itSMF UK conference and now I had the chance to be there in a more interactive... 

Day 2 Review: itSMF UK Conference

Following on from my review of Day 1 of the itSMF UK Conference and Exhibition, it’s time to take a look at what happened on Day 2. As the second day started I couldn’t help but look around slightly relieved that I wasn’t feeling as bad as the majority of the other conference goers looked. By all accounts the wine on the table had been completely obliterated and some people (mentioning no... 

Day 1 Review: itSMF UK Conference

The ITSM Team pre-dinner awards This was my very first visit to the itSMF UK conference. I arrived Sunday afternoon and got straight into the networking. Whenever I’ve been to an event before I have always attended with someone else and felt comfortable just meeting the occasional person. It can be very intimidating attending conferences when you’re new to it as everyone seems to already know everyone... 

itSMF UK: The Big 4 Agenda

itSMF UK recently announced it’s new initiative for 2014 entitled “The Big 4 Agenda”, and in this video Ben Clacy, CEO of itSMF UK provides an overview of what this new intiative is and how you can get involved. Ben also explains the role that the itSMF UK Conference and Exhibition has to play in helping determine the four key topics that will drive itSMF UK’s agenda in 2014. Everyone... 

itSMF UK seeks new leadership

Ben Clacy leaves itSMF UK on the 15th November after three years as Chief Executive. itSMF UK have begun their search for a new CEO after it was announced that Ben Clacy is to leave the organization after the annual conference in November. Ben first joined the non-profit organization in 2006 in a business development role and has served 3 years as Chief Executive. Ben is leaving the IT sector to lead... 

2nd Birthday

The terrible two’s? (Categorized by temper tantrums, saying “No” to everything, or refusing to do as they are told) We’ve been so busy here at The ITSM Review we missed our own 2nd Birthday, Whoops! Our very first article hit the interwebs on 3rd August 2011. Some 200 articles later, we have 24,000 visits a month (August 2013) from all over the globe. A sincere thank you to all the... 

Review: itSMF UK Tooling Event [January 2013]

itSMF UK Chair Colin Rudd itSMF UK Tooling Event, London, January 25th 2013 I attended the itSMF UK Tooling event on 25th January in central London. That week in the UK was bitterly cold with lots of snow – so this event had low turnout or cancelled written all over it. However, hats off to the itSMF UK events crew who managed to persuade around 100 ITSM folks to brave the snow and ice and discuss... 

Product Group Tests

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