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ITSM Big 4 – the practitioner view

What would your four key topics be? For 2014 itSMF UK has decided to focus on four key topics that will drive its agenda for the next 12 months.  These topics will be the basis for all of its content, events, SIGs, Regionals, and Masterclasses throughout next year. The aim is to create a sense of coherence and continuity across all of its activities and give its members (and the wider ITSM community... 

Announcing the winner of our itSMF UK Conference competition…

The entrance to the International Conference Centre We recently gave all you lovely people the opportunity to win a FREE ticket to the upcoming itSMF UK Conference and Exhibition (4-5 November at the ICC in Birmingham), and now it’s time to announce the winner. The instructions were simple: Tell us why you deserve a free ticket in less than 200 words. And the winner is… Gregory Baylis-Hall, IT... 

BCS event review: An evening with Axelos

Gregory Bayliss-Hall On the 12th September AXELOS (the new commercial joint venture between the UK Government and Capita) arranged an evening at the BCS offices in Covent Garden to discuss its plans for the future of ITIL, and the rest of the Best Practice Management portfolio, now that they’re the new custodians. When I arrived, long before the presentation started, I couldn’t help notice... 

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