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Simple steps towards Agility and Service Management improvement

There have been many hundreds of words recently written on the subject of Agile Development and IT Operations practices. For the average ITSM practitioner, however, a life where both are interwoven into the organisations day-to-day work seems as unattainable as ever. Sure, you might work for one of the few organisations that practices DevOps. If so congratulations… you’re one of the cool... 

Future of ITIL workshop – a little insight

The following comment piece is contributed by Stuart Rance of HP and Stephen Mann of ServiceNow. Yesterday a number of ITSM professionals convened in London to talk about the future of ITIL. From the get-go, it was stressed that the purpose of the meeting was to provide input to AXELOS’ thinking and not to make decisions. Who was involved? It was a passionate group of people that represented: ITIL... 

Product Group Tests

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