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ITSM Industry Roundup

Fetching you the news! No time to read all the interesting info floating around social media and appearing in your inbox? Read our round up of what we’ve found interesting this week. Firms failing on security basics, says Websense – Businesses still failing on the basic requirements for information security such as visibility of their data assets, says security firm Websense. Read more here ITIL... 

Assessment Criteria: Proactive Problem Management Product Review

In August of this year, we will be kicking off our product review dedicated to “Proactive Problem Management”, the use of ITSM technology that enables organizations to practice proactive or pre-emptive problem management. Which vendor will win when it comes to proactive problem management? Overview The aim of this review is to showcase best of breed ITSM software in use outside the IT... 

2013: A Year in ITSM Review

Merry Christmas and a Happy New Year! As 2013 begins to draw to a close, I thought it would be nice to finish off the year with a final article that’s an overview of what has happened at the ITSM Review over the last 12 months.  That’s right, this will be our last post for 2013 because the entire team is heading off to fill their faces with mince pies and sherry. But don’t worry we’ll be back... 

Coming Soon: Axios, BMC, Cherwell, NetSupport, TOPdesk & Nexthink Slog it out

Axios, BMC, Cherwell, NetSupport, TOPdesk & Nexthink slog it out for our Incident and Problem Management review Axios, BMC, Cherwell, NetSupport, TOPdesk and Nexthink are confirmed participants for our upcoming ‘Incident and Problem Management’ review. Our assessment Criteria at a Glance: Logging & Categorization Tracking Lifecycle Tracking Prioritisation Escalations Major Incidents and... 

Fifty shades of BMC

BMC appear to be having a dizzy spell, a funny five minutes. Firstly, they declare to the world they are for sale. “BMC Software ($43.38, +$1.89, +4.56%) shares rose after sources told The Wall Street Journal that the company has been in contact with potential buyers, including private equity firms. The report comes after the firm was urged earlier this year by major investor Elliott Management to... 

Gartner Magic Quadrant for IT Service Support Management Tools (ITSSM) 2012

The extra 's' - a genuine new market definition or marketing fluff? Gartner have recently published their Magic Quadrant for IT Service Support Management (ITSSM). The research includes Axios Systems, BMC, CA Technologies, Cherwell Software, EasyVista, FrontRange Solutions, Hornbill, HP, IBM, LANDesk and ServiceNow. In a nutshell: BMC came out on top, closely followed by ServiceNow Everybody... 

Twelve IT Helpdesks For Under $1,000

Say What You See ITSM folklore states that the helpdesk software market is heavily oversaturated. Companies don’t suddenly discover the need for an IT helpdesk – it is a replacement market. That may be the case for large enterprises, but this overlooks the enormous market of small and growing businesses. In the UK for example the Federation of Small Businesses claims that 99% of UK business activity... 

Product Group Tests

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