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SDI Software Showcase: Here Comes the Sun

No more cloud… please! Wednesday 23rd October was SDI’s Service Desk Software Showcase held at ThinkTank Birmingham. A crash on the M5 motorway and some technical difficulties meant that things kicked off a little later than scheduled, but it gave me a good chance to mingle and find out what other attendees were hoping to take away from the day even if that was just a nice Danish (which... 

The service desk shuffle: Collaboration trumps hot potatoes

Stuart Facey, VP of international at Bomgar Corporation When things go wrong with technology, organisations rely on their IT support teams to fix problems and help out. The traditional method for dealing with problems sees calls (or email requests) coming in and tickets going into the queue to be dealt with. If a first level support rep doesn’t have the skills to handle an issue, then it gets passed... 

Product Group Tests

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