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Review: Outside IT 2014

To download the full report as a PDF please visit : Outside IT 5th August 2014 This is a competitive review of software vendors who offer Outside IT capabilities as part of their IT service management (ITSM) solution. Products reviewed: Cherwell Service Management Samanage ServiceNow TOPdesk   Outside IT 2014 – Best in Class In The ITSM Review’s opinion, ServiceNow is an excellent... 

Too much Shadow IT? Sunlight is the best disinfectant

“Sunlight is the best disinfectant” U.S. Supreme Court Justice Louis Brandeis. Could issues with Shadow IT be addressed by openness and communications? A lot of people confuse the term Shadow IT for something more sinister, something straight out of a Tom Clancy cyber-espionage thriller. If it were so, it’d be so much more cooler, of course, but on the contrary, Shadow IT is something far... 

CSI puts the ‘taste’ back in Service Management

Francois Biccard This article has been contributed by Francois Biccard, Support Manager. We have all probably heard the slogan ”Common sense is like deodorant, the people who need it most never use it”. In my observation that probably rings true for many organisations when it relates to a Continual Service Improvement (CSI) plan or strategy. The more an organisation grows, the more it becomes an... 

The Business and IT Love Requires Lubrication

This article was contributed by Peter Lijnse, Managing Partner and IT Management Consultant at Service Management Art Inc. For years we have been talking about Business-IT alignment and to be honest limited organizations have successfully accomplished that. In most organizations the relationship is “dry”, which causes friction. We are getting to the point where we need to realize that... 

A game is just nice to have right? – Wrong!

Paul Wilkinson This article has been contributed by Paul Wilkinson, Co-Director and Co-Owner at GamingWorks. Ahead of his presentation at the itSMF UK Conference and Exhibition, Paul discusses Gaming – perceptions, deployments, benefits and more… I must admit to being tired, frustrated, disappointed and angry at the latest mega hype around ‘gamification’. Why? You would think that being... 

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