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How predictive analytics have turned Incident Management on its head

Predictive analytics is set to turn the world of IT service management, and in particular Incident Management, on its head. After all, it has already done this for IT Capacity Planning, where it is now possible to predict and avoid future incidents at a workload level. Within IT capacity planning, forecasting (predicting, if you like) has always been a key feature of the discipline. It was used... 

itSMF UK Conference 2013 – the practitioner perspective

Meeting the famous ITSM Penguin When I got a tweet from Sophie saying I’d won the ITSM Review Competition for a free ticket to the itSMF UK Conference and Exhibition I seriously couldn’t wait to tell people…especially my manager who was delighted. I’ve never been to Birmingham and I’d certainly never been to an itSMF UK conference and now I had the chance to be there in a more interactive... 

Product Group Tests

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