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Next Generation Service Desk: Are you prepared?

Nev Wilshire keynoting at SDI Last week The ITSM Review was the Social Partner at the annual Service Desk Institute (SDI) conference. The tagline was “be inspired, take action, and be better” and I certainly get the impression that delegates left the conference with a big to-do list for improvement. Despite the strong emphasis on the “future of technology” in the agenda, for me the primary... 

Service Management at the speed of light

ServiceNow recently held a three-city European forum. The event was a compact version of the larger ‘Knowledge’ event held in the US and a chance for customers to share experiences and hear from ServiceNow bigwigs. I found the most fascinating session of the day was from Reinoud Martens, Service Manager at CERN, the home of particle accelerators and clever physicists searching for the origins... 

Product Group Tests

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