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Guardian News & Media: "Our SLA is to ensure the paper is published"

Guardian News & Media Guardian News & Media (GNM) publishes theguardian.com, the third largest English-speaking newspaper website in the world. Since launching its US and Australia digital editions in 2011 and 2013 respectively, traffic from outside of the UK now represents over two-thirds of the GNM’s total digital audience. In the UK, GNM publishes the Guardian newspaper six days a... 

The secret to change success – understanding multiple perspectives

People are both the problem and the answer A recent Forrester consulting study (commissioned by automation vendor Chef and downloadable from their website at the link above) found that 40% of Fortune 1000 IT leaders report first time change success rates below 80% (or they simply didn’t know what the first time change success rate was at all), with another 37% stating their first time change success... 

Change Management – Surviving Implementation

The super power of a change manager is an “invisible shield”, just like Violet from The Incredibles One of the things I’m getting asked about most this year is about getting the basics right – how to actually do change management in the real world. We all know that having good processes in place protect us all, ensures we meet regulatory guidelines and are generally just common... 

Assessment Criteria – Change, Config and Release

Today we begin our competitive analysis of Change, Config and Release.  As with previous reviews our goal will be to highlight the key strengths, competitive differentiators and innovation in the industry. Widely recognised as key to the successful preservation of production systems, the ITSM processes of Change, Config and Release are perceived as pivotal to maintaining the integrity and stability... 

Product Group Tests

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