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Back to basics: Why your change fell at the first hurdle

“If you don’t give us this information, we’ll make bad decisions which ultimately expose the business to unnecessary risk due to operational instability or sacrifice our responsiveness to changing business demands.” Hands up if, as a change manager, you’ve seen some truly horrendous change requests? Changes so mangled and broken that their only conceivable purpose could be to serve... 

Technology Review: EasyVista

This is a review of the EasyVista ITSM solution. The product (set) reviewed was: EasyVista ServiceManager EasyVista Service-Apps EasyVista Click2Get These collectively make up ‘EasyVista.com’ – the product set reviewed will be released on July 1st 2014. At a glance EasyVista is an established and growing player in the ITSM industry – from an initial start in 1988 through to a floated business... 

The secret to change success – understanding multiple perspectives

People are both the problem and the answer A recent Forrester consulting study (commissioned by automation vendor Chef and downloadable from their website at the link above) found that 40% of Fortune 1000 IT leaders report first time change success rates below 80% (or they simply didn’t know what the first time change success rate was at all), with another 37% stating their first time change success... 

Advice for Building Your House of Change Management

“To improve is to change; to be perfect is to change often” – Winston Churchill It’s inevitable that we will encounter change throughout our personal and professional lives. New products are launched by businesses; people move house and football teams get promoted (but sadly not my beloved Derby County this season). Many organisations will have some sort of Change process, but in my experience,... 

Running Your Change Management Process

“When implementing Changes it’s not just a case of hitting a bit red button and shouting “fly my pretties, fly” to an imaginary army of flying monkeys” Following on from my previous post about surviving implementation, here’s some advise on running your Change Management process aka The Day Job. In Change Management your key areas to focus on are: Recording and processing the Change Change... 

Change, Configuration and Release Review – The results (2014)

This is a competitive review of software vendors who offer Change, Configuration and Release capabilities as part of their IT service management (ITSM) solution. Products reviewed: Axios Cherwell ITinvolve TOPdesk Change, Configuration and Release 2014 Best in Class ITinvolve has taken huge strides in the ITSM arena with Service Manager by embracing the adage “knowledge is power”.  We feel that... 

Review: TOPdesk for Change, Configuration and Release

TOPdesk This independent review is part of our Change, Configuration and Release Review. Change, Configuration and Release Review Overview and Terms Also participating – Axios, Cherwell, ITinvolve Executive Summary Elevator Pitch TOPdesk 5 is a visually pleasing and easy to navigate tool.TOPdesk’s modular structure accommodates a wide range of requirements from different-sized organisations.... 

Review: ITinvolve for Change, Configuration and Release [BEST IN CLASS]

ITinvolve This independent review is part of our Change, Configuration and Release Review. Change, Configuration and Release Review Overview and Terms Also participating – Axios, Cherwell, TOPdesk Executive Summary Elevator Pitch ITinvolve Service Manager is a progressive and ambitious product.Uniquely combining knowledge capture, analysis, and social collaboration, Service Manager proactively... 

Review: Cherwell for Change, Configuration and Release

Cherwell Service Management This independent review is part of our Change, Configuration and Release Review. Change, Configuration and Release Review Overview and Terms Also participating – Axios, ITinvolve, TOPdesk Executive Summary Elevator Pitch Cherwell Service Management® is a functionality-rich and user friendly tool. The flexibility of Cherwell Service Management allows customers... 

Review: Axios for Change, Configuration and Release

Axios This independent review is part of our Change, Configuration and Release Review. Change, Configuration and Release Review Overview and Terms Also participating – Cherwell, ITinvolve, TOPdesk Executive Summary Elevator Pitch Axios assyst is a solid, mature and well-rounded tool marketed towards organisation with 1,000+ end users.The functionality and design of assyst provides the ability... 

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