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Review: Outside IT 2014

To download the full report as a PDF please visit : Outside IT 5th August 2014 This is a competitive review of software vendors who offer Outside IT capabilities as part of their IT service management (ITSM) solution. Products reviewed: Cherwell Service Management Samanage ServiceNow TOPdesk   Outside IT 2014 – Best in Class In The ITSM Review’s opinion, ServiceNow is an excellent... 

Review: Cherwell for Integrations

This independent review is part of our Integrations 2013 Group Test. Integrations 2013 Group Test Overview and terms Also participating – Absolute Software, BDNA, Bomgar, Cherwell, EasyVista, LANDesk, ManageEngine, Matrix42, Nexthink, ServiceNow Executive Summary Elevator Pitch A key understanding of what is required and the ability to provide innovation across the whole organisation – Cherwell... 

Review: Cherwell for Knowledge Management

This independent review is part of our 2013 Knowledge Management Group Test.  2013 Knowledge Management Group Test Overview and terms Also participating – EasyVista, ITinvolve [BEST IN CLASS] Executive Summary – Cherwell Overview Vendor emerging across ITSM market space Knowledge approach seamless with other ITSM areas in product Provides all functionality required for review Good... 

Review: Cherwell

This independent review is part of our 2013 Incident and Problem Review. See all participants and terms of the review here. Executive Summary Elevator Pitch Cherwell use intelligent interfaces and well constructed forms to automate the basics of the processes in a comprehensive and informative way. Strengths Core stages of process management as part of the user interface In-context configuration... 

2013 Incident and Problem Tools Review

Tools Reviewed: Axios assyst BMC FootPrints Cherwell Service Management Nexthink TOPdesk Download Review (Free PDF, No Registration Required – 601kb, 7 Pages) INTRODUCTION Incident and Problem Management are such mainstays of an ITSM tool, it is quite hard to find a way to dig through the differentiators. The process and the related workflows themselves are so seemingly straight forward, are... 

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