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Assessment Criteria: Outside IT Product Review

In March of this year, we will be kicking off our product review dedicated to “Outside IT”, which will take a look at the use of ITSM technology outside the IT department. Overview The aim of this review is to showcase best of breed ITSM software in use outside the IT department, highlight key competitive differentiators and provide readers of The ITSM Review with impartial market intelligence... 

Coming Soon: The Battle of Change, Configuration and Release

Let the battle begin! We’re excited to be kicking off our research briefings next week for our competitive analysis on Change, Configuration and Release. Scheduled for publication in May, vendors confirmed to participate so far include: Axios Systems Cherwell Software ITinvolve ManageEngine TOPdesk The research will highlight competitive differentiators; feature key strengths (and weaknesses too... 

Review: Cherwell for Integrations

This independent review is part of our Integrations 2013 Group Test. Integrations 2013 Group Test Overview and terms Also participating – Absolute Software, BDNA, Bomgar, Cherwell, EasyVista, LANDesk, ManageEngine, Matrix42, Nexthink, ServiceNow Executive Summary Elevator Pitch A key understanding of what is required and the ability to provide innovation across the whole organisation – Cherwell... 

Day 2 Review: itSMF UK Conference

Following on from my review of Day 1 of the itSMF UK Conference and Exhibition, it’s time to take a look at what happened on Day 2. As the second day started I couldn’t help but look around slightly relieved that I wasn’t feeling as bad as the majority of the other conference goers looked. By all accounts the wine on the table had been completely obliterated and some people (mentioning no... 

SDI Software Showcase: Here Comes the Sun

No more cloud… please! Wednesday 23rd October was SDI’s Service Desk Software Showcase held at ThinkTank Birmingham. A crash on the M5 motorway and some technical difficulties meant that things kicked off a little later than scheduled, but it gave me a good chance to mingle and find out what other attendees were hoping to take away from the day even if that was just a nice Danish (which... 

Knowledge Management 2013 Group Test – The Results

This is a competitive comparison of Knowledge Management technology. Products reviewed: Cherwell EasyVista ITinvolve [BEST IN CLASS] Download Review (Free PDF, No Registration Required – 343kb, 4 Pages) Knowledge Management 2013 Best in Class Knowledge Management 2013 Best in Class: ITinvolve ITinvolve – all 3 products are a good option as they meet the basic requirements requested,... 

Review: Cherwell for Knowledge Management

This independent review is part of our 2013 Knowledge Management Group Test.  2013 Knowledge Management Group Test Overview and terms Also participating – EasyVista, ITinvolve [BEST IN CLASS] Executive Summary – Cherwell Overview Vendor emerging across ITSM market space Knowledge approach seamless with other ITSM areas in product Provides all functionality required for review Good... 

Reasons to be cheerful: ITSM in the ascendancy at #SITS13

I have just returned from the Service Desk and IT Support show held at Earls Court in London over the last couple of days. It has been great to catch up with industry friends: old, new and digital. A snapshot of ITSM Industry sentiment from the last two days would be: Buoyant If 2012 was about thinking/planning, 2013 is about doing Many more organizations are looking to proceed with projects and have... 

Review: Cherwell

This independent review is part of our 2013 Incident and Problem Review. See all participants and terms of the review here. Executive Summary Elevator Pitch Cherwell use intelligent interfaces and well constructed forms to automate the basics of the processes in a comprehensive and informative way. Strengths Core stages of process management as part of the user interface In-context configuration... 

INFOGRAPHIC: Service Desk 2013 – A view from the frontline

Interesting infographic from Cherwell Software below. “The SDI / Cherwell Software Service Desk 2013 survey [conducted December 2012] asked Service Desk professionals for their hopes, dreams, fears, frustrations and priorities for 2013. Here are the results…. the view from the frontline.” ‘Increasing our value to the business’ is still the number 1 priority. (Am I alone in... 

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