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SIAM Group Test – The Results

This group test is a review of software products and vendors in the service integration and management (SIAM) market area. Our remit was to explore how toolsets can support and optimise SIAM. SIAM Overview SIAM is a framework for managing multiple suppliers of information technology services and integrating them to provide a single business-facing IT organisation. The starting point for SIAM is the... 

Integration, Bow Ties & Service Catalogues; Cherwell SIAM Survey Results

Andy White, Cherwell     Our friends over at Cherwell recently conducted a survey on all things SIAM and I was lucky enough to catch up with Andy White, Vice president & General Manager for EMEA to talk through some of the findings.     Andy’s take on SIAM: “SIAM provides a performance regime to govern and control so organisations only pay for things they can use and access.... 

Incident Management Group Test 2016 – The Results

This group test is a review of software products and vendors in the ‘Incident Management’ market area. Our remit was to explore how toolsets can support and optimise the Incident Management process. Incident Management Overview Incident Management is a key part of the ITSM Software Market – think about it – what organisation doesn’t do Incident Management? Incident Management is one... 

Self Service Review [2015] – The Results

This is a review of software products and vendors with their products in the ‘Self Service’ market area. Products reviewed: Alemba Atlassian Cased Dimensions Cherwell Service Management EasyVista Freshservice LANDESK (best in class) SMT-X 1 Overview 1.1 Self Service and the ITSM Market ‘Self Service’ is a current buzzword for vendors and practitioners alike in the ITSM world. For... 

Video Review: Cherwell EMEA Customer Conference 2015

Cherwell EMEA Customer Conference 2015 The ITSM Review was invited to Cherwell Software’s EMEA Region Customer Conference on February 11th 2015, in Windsor, Berkshire, UK hosting in the region of 130 customers and partners. The 2 day conference consisted of 25 educational sessions, covering ITSM & ITAM best practices from a mixture of Cherwell staff from the US and UK, industry experts and Cherwell... 

Review: Outside IT 2014

To download the full report as a PDF please visit : Outside IT 5th August 2014 This is a competitive review of software vendors who offer Outside IT capabilities as part of their IT service management (ITSM) solution. Products reviewed: Cherwell Service Management Samanage ServiceNow TOPdesk   Outside IT 2014 – Best in Class In The ITSM Review’s opinion, ServiceNow is an excellent... 

ITSM Industry Roundup

Fetching you the news! No time to read all the interesting info floating around social media and appearing in your inbox? Read our round up of what we’ve found interesting this week. Firms failing on security basics, says Websense – Businesses still failing on the basic requirements for information security such as visibility of their data assets, says security firm Websense. Read more here ITIL... 

Outside IT Group Test – The Results

Cherwell, Samanage, ServiceNow and TOPdesk reviewed for their capabilities and approach to delivering services outside the IT department I am pleased to share my latest analysis for The ITSM Review: Outside IT. This is a review of how IT service management (ITSM) tools might be used beyond the IT department. It explores how traditional ITSM tools, typically used for IT service and support, can be used... 

Review: Cherwell for Integrations

This independent review is part of our Integrations 2013 Group Test. Integrations 2013 Group Test Overview and terms Also participating – Absolute Software, BDNA, Bomgar, Cherwell, EasyVista, LANDesk, ManageEngine, Matrix42, Nexthink, ServiceNow Executive Summary Elevator Pitch A key understanding of what is required and the ability to provide innovation across the whole organisation – Cherwell... 

Review: Cherwell for Knowledge Management

This independent review is part of our 2013 Knowledge Management Group Test.  2013 Knowledge Management Group Test Overview and terms Also participating – EasyVista, ITinvolve [BEST IN CLASS] Executive Summary – Cherwell Overview Vendor emerging across ITSM market space Knowledge approach seamless with other ITSM areas in product Provides all functionality required for review Good... 

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