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Dancybot V0.1

Hot on the heels of the first 24-hour digital ITSM conference in December… The ITSM Review is pleased to announce the launch of the first digital ITSM celebrity. It is only a matter of time before speech recognition, bots, virtual service desk operators and ‘ubiquitous intelligent systems’ are common place in IT support – so we need to get used to the idea mashing up real personalities with... 

I'm not saying my opinion is better than yours, but I do have a klout score over 60

Learning to play nicely This article has been contributed by Chris Dancy of ServiceNow. Introduction There are 30 million reasons to care about your Klout, but for now, don’t.  In the future (36-48 months) something like a klout score could determine your position. If your name is not on this list please connect with Martin. The names are an arbitrary list of names of people using twitter who speak... 

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