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Justin Timberlake, Asset Disposition & Rocking IT Security; Knowledge 16 – Day 2

Day 2 of Vegas! After an amazing breakfast (cake!) it was time for the first keynote of the day. Full Keynote this morning at #know16 pic.twitter.com/92wsVHCdAz — Jen Miller (@jenmillerboston) May 18, 2016 Drive The Service Revolution – Dan McGee, Chief Operating Officer, ServiceNow Dan opened the day in style with his take on what customers want: “what matters most to our customers?... 

Change and Release Management: What are they? What’s missing?

Daniel Breston This article was contributed by Daniel Breston, Consultant at Qriosity Limited. I was recently challenged by Mike Orzen (co-founder of Lean in IT practises and my mentor) to answer a simple question: what do you think the purpose of change and release management is in ITIL or any other IT best practice framework? I started by asking what aren’t they? Change is not about doing the... 

Building the business case for configuration management

Carlos Casanova This article has been contributed by Carlos Casanova from K2 Solutions Group.  At last year’s itSMF USA conference in Nashville I had the pleasure of meeting Dagfinn Krog from itSMF Norway. We had a great conversation regarding configuration management and The Phoenix Project by Gene Kim, and during the conversation, there were some references to attending the conference in Norway,... 

Strategy, IT value & buzzwords – is there an elephant in the room?

Meeting Sophie Danby from ITSM Review This was my first time attending the Pink Elephant conference and I must say, I was very impressed. I had heard that Pink is the “must-attend” service management conference and I’m pleased to say that Pink did not disappoint. The Pink staff, the sessions, and the people all are top notch, even the food was great. To post every highlight would simply... 

Why is configuration management so tough?

IT Hoarders – do you really need all those old IT items that you no longer use? Overheard at a recent conference: “Oh, we are working on configuration management…Why? Because it’s an ITIL process” I cringed. The conversation continued with “…yeah, I don’t know why it’s not going well. We bought <well-known tool name here> which has a CMDB. We have been adding configuration... 

University of Exeter Students Choose Twitter for IT Support

Given the choice, University of Exeter Students Opted to Receive IT Support Updates via Twitter The itSMF held their UK South West & South Wales Regional meeting at the University of Exeter this week. The theme of the day was processes and toolsets with a big emphasis on member interaction and discussion. In a nutshell: A good day. Recommended. Two presentations really stood out for me during... 

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