itSMF India held their
2nd annual conference at the Vivanta Hotel in Bangalore on the 5th November. My quick video review is below.
Some thought provoking presentations, interactive panel sessions and great simulation exercise to finish the day. Congratulations to Suresh GP and the itSMF India team for an excellent conference and thanks for inviting us.
Unashamed commercial plug: Suresh GP (Our courteous host in India and all round good egg) has left the HP ITSM team to venture out in the world of independent consulting. Quick Video Review
Suresh GP leading an expert panel of Indian ITSM leaders
Full house of 140 delegates
Worldwide ITSM experts discuss demonstrating value
Kaimar Karu from Axelos provided an interesting and modern view of ITSM best practices
Srinivasan Thiagarajan from Cognizant provided an interesting perspective on modelling for business outcomes.
Arvind Parthiban from ManageEngine provided some practical approaches to Change Management in the real world.
James Finister from TCS evangelising about the value of culture in outsource relationships and growing importance and development of SIAM.
Parvinder Singh from Quint led an excellent management simulation
http://itsmfindia.in/ for updates on future events.
Cognizant Process Model
This is a very cool online tool for anyone in ITAM or ITSM.
This great resource was kindly shared by
Shane Carlson of Cognizant.
Shane is a founding member of the
#Back2ITSM community, whereby ITSM professionals are encouraged to share their expertise for the benefit of others (and therefore develop the industry).
The process model includes the following models:
Service Level Management
IT Service Continuity Management
Financial Management for IT Services
Information Security Management
Program and Project Management
Each module includes guidance on the following areas:
According to the blurb….
“PathFinder is specifically designed to those:
Tasked with designing an IT Process.
Seeking validation that a process has been validated in the industry.
Looking to increase effectiveness of their current process design.
Seeking assistance with the cultural adoption of their IT process.
Faced with meeting compliance regulations.”
Thanks to Shane for sharing this great
Yes, free. No registration, no 30 day trial, no salesman will call. Enjoy! If you find it useful please share the link and don’t forget to mention