I have found Twitter to be a great source of information and updates on the ITSM industry.
As a newcomer I have found it useful to listen in on the pundits as they share expertise and opinion. There is the usual bellyaching about the finer points of ITIL, but generally it is a good source of news, humour and insight.
You don’t necessarily need to join the conversation. It is quite easy to set yourself up with a twitter account, follow the people that interest you and put yourself in ‘listen only mode’ from the comfort of your mobile device.
To help fellow newcomers looking to explore the industry I’ve compiled a list of ITSM pundits and ranked them by Klout.
Klout is a measure of online influence. It is by no means exhaustive but it indicates that, generally speaking, ‘the crowd’ appreciates the updates from those individuals with a higher score.
If you would like to make any recommendations for alternative pundits or changes please contact me.