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Event Listing: BCS CMSG Conference 2016

The BCS Configuration Management Special Interest Group are holding their annual conference in London on the 7th of June. The theme of the conference is transitioning the future and the event will have three streams: DevOps Change Configuration & Release Management SAM  Licensing & Strategy This is the 11th conference run by the BCS CMG. The main conference objectives are to share experiences... 

Configuration Management How To (Part 3)

Following on from our previous articles on Configuration Management, this week we’ll be taking a look at Status Accounting and Verification. Status Accounting Status Accounting is the part of the process responsible for recording and reporting the lifecycle of each configuration item; essentially making sure that each CI has a valid lifecycle status, accurately recorded in the CMS. The thing to... 

Configuration Management How To (Part 2)

Following on from our previous article, this week we’ll take a look at Configuration Management baselining and control. Configuration Baselining First up we have the identification or baselining step in our Configuration Management process. This is a baselining process, taking a snapshot of our critical services and their key dependencies so that we know exactly what makes up the service. The purpose... 

Configuration Management How To (Part 1)

Overview Of Service Asset & Configuration Management Service Asset & Configuration Management (SACM) is the process responsible for ensuring that the assets required to deliver services are properly controlled, and that accurate and reliable information about those assets is available when and where it is needed. This information includes details of how the assets have been configured and the... 

Quick Guide to Knowledge Management

This quick guide has been contributed by Mike Simpson of CIH Solutions. The guide discusses how Knowledge Management (KM) can be used to manage risk and control costs in an IT Service Management environment. The guide identifies four ‘hot spots’ based on the author’s experience and outlines common problems and suggests solutions using KM. Introduction Author: Mike Simpson, CIH Solutions As with... 

Change, Configuration and Release Review – The results (2014)

This is a competitive review of software vendors who offer Change, Configuration and Release capabilities as part of their IT service management (ITSM) solution. Products reviewed: Axios Cherwell ITinvolve TOPdesk Change, Configuration and Release 2014 Best in Class ITinvolve has taken huge strides in the ITSM arena with Service Manager by embracing the adage “knowledge is power”.  We feel that... 

Review: TOPdesk for Change, Configuration and Release

TOPdesk This independent review is part of our Change, Configuration and Release Review. Change, Configuration and Release Review Overview and Terms Also participating – Axios, Cherwell, ITinvolve Executive Summary Elevator Pitch TOPdesk 5 is a visually pleasing and easy to navigate tool.TOPdesk’s modular structure accommodates a wide range of requirements from different-sized organisations.... 

Review: ITinvolve for Change, Configuration and Release [BEST IN CLASS]

ITinvolve This independent review is part of our Change, Configuration and Release Review. Change, Configuration and Release Review Overview and Terms Also participating – Axios, Cherwell, TOPdesk Executive Summary Elevator Pitch ITinvolve Service Manager is a progressive and ambitious product.Uniquely combining knowledge capture, analysis, and social collaboration, Service Manager proactively... 

Review: Cherwell for Change, Configuration and Release

Cherwell Service Management This independent review is part of our Change, Configuration and Release Review. Change, Configuration and Release Review Overview and Terms Also participating – Axios, ITinvolve, TOPdesk Executive Summary Elevator Pitch Cherwell Service Management® is a functionality-rich and user friendly tool. The flexibility of Cherwell Service Management allows customers... 

Review: Axios for Change, Configuration and Release

Axios This independent review is part of our Change, Configuration and Release Review. Change, Configuration and Release Review Overview and Terms Also participating – Cherwell, ITinvolve, TOPdesk Executive Summary Elevator Pitch Axios assyst is a solid, mature and well-rounded tool marketed towards organisation with 1,000+ end users.The functionality and design of assyst provides the ability... 

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