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ITSM: Going beyond IT – thoughts from Stephen Mann (Video)

This interview was filmed at the Pink Elephant Conference and features Stephen Mann, Senior Manager, Product Marketing at ServiceNow discussing the current hot topics he is seeing in ITSM, such as service catalogue, SIAM, and the consumerization of IT. In Summary In addition, Stephen also talks about: Witnessing an increased use of ITSM tools outside IT The differentiators needed by vendors to disrupt... 

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