News, Reviews and Resources for ITSM Professionals.

Home » Posts tagged with "Dan Kane"

What makes for a compelling metrics story?

In my first article “Do your metrics tell a story?” I discussed the “traditional” approach to reporting metrics, and why that approach is ineffective at driving action or decisions. Personal observations are far more effective. Personal observations appearing to conflict with the data presented can actually strengthen opposition to whatever decision or action the data suggests. Presenting... 

Do Your Metrics Tell a Story?

Do your service management metrics tell a story? No? No wonder nobody reads them. Do your #metrics tell a story? No? No wonder nobody reads them. #ITSM #ITIL #CIO — Dan Kane (@hazyitsm) July 30, 2013 That was a tweet I sent a few weeks ago, and it’s had some resonance. I know that during my practitioner days, I missed many opportunities to tell a compelling story. I wanted everyone else... 

Product Group Tests

Article by Topic