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Change and Release Management: What are they? What’s missing?

Daniel Breston This article was contributed by Daniel Breston, Consultant at Qriosity Limited. I was recently challenged by Mike Orzen (co-founder of Lean in IT practises and my mentor) to answer a simple question: what do you think the purpose of change and release management is in ITIL or any other IT best practice framework? I started by asking what aren’t they? Change is not about doing the... 

Day 1 Review: itSMF UK Conference

The ITSM Team pre-dinner awards This was my very first visit to the itSMF UK conference. I arrived Sunday afternoon and got straight into the networking. Whenever I’ve been to an event before I have always attended with someone else and felt comfortable just meeting the occasional person. It can be very intimidating attending conferences when you’re new to it as everyone seems to already know everyone... 

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