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The DIKW model for Knowledge Management

Following on from last week’s article about the advantages of Knowledge Management and how to get started, let’s look at the process in more detail. When I’m running ITIL foundation courses I generally hit Knowledge Management as part of the Service Transition stage of the lifecycle towards the end of day 2. Put yourselves in the shoes of the poor delegate for a second and think after 2 solid... 

Protecting our Data; a quick guide to password management

So here it is. I think we can safely say that it hasn’t been a great few weeks for security or protecting people’s personal information. At the time of press both Vodafone and Talk Talk had been hit by security breaches and there are lots of anxious customers worried if their personal data has been compromised. In the case of Vodafone, the data breach was external to Vodafone i.e. the data had... 

Product Group Tests

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