News, Reviews and Resources for ITSM Professionals.

Home » Posts tagged with "Dave van Herpen"

IT500 Conference: DevOps & Agile in an ITSM World

I spoke to Claire Agutter & Dave Van Herpen last week to talk about their upcoming masterclass at the IT500 conference in June: DevOps & Agile In An ITSM World. The workshop will look at how you can use DevOps and Agile if you’re already doing ITSM but want to do something new. Claire and Dave will look at how to use a blended approach to get the best results and will look at practical ways... 

Agile CSI: continual service improvement done right

Don’t worry. I am not going to rant on about hypothetical methods or visionary statements. I will not explain why agile is important for the ITSM industry, nor will I explain why agility is crucial for business survival. After all, these are no-brainers, right? I will only use your valuable time to illustrate a practical experience on implementing continual service improvement (CSI), the agile way. In... 

Product Group Tests

Article by Topic